Strengthen the global dealer network by developing engaging online training courses for all roles within client.
Curriculum includes Service Technician Certification, Sales, Customer Experience, and Operations. Provide administrative support for quality assurance / final testing, course uploads, and user troubleshooting.
Essential Duties & Responsibilities:
Instructional Design, eLearning Course Development, and Implementation
Partner with Subject Matter Experts to analyze training needs and define program objectives
Work collaboratively with stakeholders to acquire necessary information and supporting materials for course development
Create and maintain interactive and engaging eLearning courses
Structure courses to integrate seamlessly with software and LMS
Complete final Quality Assurance testing on brand standards, grammar, and functionality
LMS Support
Upload SCORM packages and supporting course detail to the LMS
Research and resolve LMS access, transcript status, and other inquiries
Provide direct correspondence and support for user email requests, responding in a professional and timely manner
Project Management
Successfully bring deliverables in on time and within budget
Influence without authority to keep projects on track and on brand
Ensure all deliverables meet a consistently high standard
Skills, Knowledge, & Experience:
?1+ years of experience developing technical online learning courses for a global audience
Deliver exceptional customer service
Consider global perspectives when developing training
Manage competing priorities via regular task switching to meet goals
Excellent written and verbal communication skills
Working knowledge of the following software:
Articulate Storyline 2 and 360, including Rise
Microsoft Office including Word, Outlook, Excel, PowerPoint and Share Point
Adobe Creative Cloud including: Captivate, Acrobat, Illustrator, Photoshop, Dreamweaver, Premier and Audition
Working knowledge of adult learning theories, ADDIE project management methodology, and instructional design best practices
LMS experience, Latitude Learning a plus
WORKING CONDITIONS:
Standard office environment – fast-paced and collaborative
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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