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IT incident Manager
Engelwood, Colorado  |  Onsite
Contract to Hire Position
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Applied on March 26, 2023
Job Id #62212 Posted March 6, 2023

Onsite-  Englewood ,CO
IT Incident Manager,
3 month contract to hire

The Incident Manager is responsible for driving and managing the effective resolution of daily IT-related incidents that impact the DISH Network enterprise. This position will include shift work that includes working with the IT Service Desk, Network Operations, Application Administrators, Change Management, Problem Management & Resolution (PMR), and Infrastructure Support. You will be a part of the Incident Response Team that will handle all application/infrastructure issues that occur during a shift resulting in lost productivity to the Business.

Primary Responsibilities fall into the following categories:

  • Drive troubleshooting bridge calls by facilitating workaround strategy discussions with fix agents; quickly diagnose an incident’s impact on the organization and work with fix agents in determining the best course of action
  • Make decisive, but educated decisions, which will ultimately reduce an incident’s Mean Time to Repair (MTTR)
  • Work with PMR during the troubleshooting process to identify known errors and similar incidents that have occurred in the past; work closely with Change Management to identify change activity that has potentially impacted the environment
  • Be a consistent “voice” in the Change Advisory Board (CAB) meetings; ensure enterprise-wide communications are delivered accurately with appropriate information; prioritize and manage multiple incidents occurring at the same time
  • Communicate with Executive Management by delivering status updates with accurate and timely information; ensure incidents are resolved by communicating with the field and validating fixes that have been put into place
  • Work closely with the Metrics and Documentation Team in identifying incident trending patterns so that improvement strategies can be developed; contribute to the development of the Known Error Database; make regular recommendations to the PMR team regarding process and procedure improvements
  • Coordinate firewall meetings
Skills and Experience:
  • Bachelor's Degree in an Information Technology related field with 4 years of experience or 5+ years of experience in Incident Management
  • General knowledge of IT systems.
  • Knowledge of firewalls, networking protocols, and IT Security protocols
  • Effective in High pressure situations
  • Ability to work in on-call environment
  • Preferred experience communicating with C-level executives at major corporation
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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