Technical Consultant
Minnetonka, MN
| Remote, Onsite
Contract to Hire Position
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Applied on March 22, 2023
Job Id #62051
Posted February 24, 2023
Description:
- The Technical Consultant is a client-facing technical role that is part of the Provider Digital Engagement and Experience team. Your role will provide technical expertise to Client Onboarding and Account Managers to successfully onboard new clients and adoption of various APIs. This will also focus on digital products for enhancement opportunities.
- The individual in this role is responsible to understand technical features, information and expected benefits to our customers and the organization. You will work with stakeholders to identify challenges and collect feedback that is shared with the larger product teams for future development consideration.
- In addition to technical and analytical acumen, this role requires focus on our customer experience. The Technical Consultant understands the information contained in our APIs and helps client resolve technical challenges and remains abreast of new features for potential adoption opportunities or future improvements.
- [Client onboarding for APIs require technical assistance in helping answering client queries, issues, demos and technical working sessions. This is essentials for new clients using our APIs.
- Mature client facing skills – such as comfort with unkowns, active listening, and communication.
- Technical skills perspective –candidate good with analysis/troubleshooting/triaging experience using splunk, and general questioning skills to influence the technical framework for the client is important.
- Good communication skills with technical knowledge as this is external client facing role.
- Including this person, we would have 3 team members who would work with the clients getting onboarded and post-production technical support/active technical collaboration
- Understand, analyze and derive insights on client needs, current usage, adoption of APIs
- Collaborate with and influence product team to develop and enhance analytics on API usage, adoption, and behavior
- Provide onboarding and ongoing support to clients and customer success team by responding to client queries, issues, knowledge sharing and technical support during onboarding and post-launch API usage
- Conduct periodic information and technical working sessions with clients to create awareness of APIs or help adoption
- Assist in development of internal best practices and processes as well as internal product development for APIs
- Build relationships with and lead presentations to clients regarding performance, findings, and recommendations in collaboration with customer success team
- Experience with APIs/microservices, JSON/REST API framework and Object-oriented programming
- 3+ years of experience with BI/analytics, Splunk reports, and dashboarding tools
- Excellent written and oral communication skills and ability to document technical content
- Willingness to learn, lead and adapt, and comfortable with less-defined information – Continuous learning is a preferred skill
- Strategizing with biz to successfully onboard and increase adoption
- Ability to work under pressure in a fast-paced, innovative, rapidly changing environment.
- Ability to recognize gaps in business process as it’s related to technology and recommend a resolution plan.
- Ability to influence cross-functional teams without direct authority.
- 2+ years experience with relational databases, SQL and NoSql databases
- 3+ years of experience in technical/business leadership position
- Proficiency with Microsoft Excel, comfortable working with large datasets
- Familiarity with Cloud Infrastructure including Azure and AWS
- Experience with system design of highly available and scalable applications
- Experience with Spring framework
- Familiarity with container technologies (like Kubernetes, Docker or similar)
- Four year degree in computer science or equivalent experience
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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