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Sr UX Researcher
Rochester, Minnesota  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on March 22, 2023
Job Id #61927 Posted February 16, 2023

*Must pass a drug test and background check once offered position*
  • Speaks directly with the patients, providers and other users of our digital products;  
  • Conducts generative research to understand user needs and evaluative research to assess conceptual prototypes of digital experiences.
  • Conduct and coordinate studies and synthesize the research into findings for consideration and discussion on the Product team.
  • Establishes the goals of the research, the methods they will use to gather data, and the budget and timelines required
  • Creates a deep understanding and empathy for our target customers through sprint cycle rapid-feedback loops
  • Creating recruiting screeners, test scripts, interview guides and scheduling research studies
  • Utilizing remote, unmoderated usability test platforms (, User Zoom, etc.) to rapidly turn around concurrent tests 
  • Provides oversight of vendors that assist with research and/or subject recruitment.
  • Understand how research impacts the role of Product Owner and the relevance of research to other Product lines and key stakeholders.
  • Recognize how to analyze qualitative data, provide feedback analysis and differentiate from quantitative data in reporting.

  • Demonstrated knowledge of design research tools and methods including ethnography, field observation, contextual inquiry, usability testing, and prototype testing.
  • Researcher should be able communicate these recommendations clearly to a project or executive team.  
  • Practices Human-Centered Design (HCD) and product development which aligns with Mayo Clinic’s core organizational value that “the needs of the patient come first”.
  • Experience working in an agile environment (scrum, kanban, scrumban, paired programming etc.) 
  • Understanding of the Human Centered Design (HCD) process.
  • Working knowledge of User Testing, Usability and UX Research methods.
  • Ability to perform basic Statistical Analysis and Data Summary.
  • Strong abilities in analysis, interpretation and synthesis of findings.
  • Excellent interpersonal and communication skills, including confident presentation skills.
  • Excellent ability to speak with people with serious and complex medical conditions.
  • Self-motivated and excellent organizational skills to lead critical projects.
  • End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting).
  • Keeps up with Design Research industry knowledge and brings to bear on operations. Brings innovation in process or methods to the XD Research section.
  • Mentors XD Researchers in their work.
  • Demonstrates knowledge of the ethics and professionalism in Design Research
  • Good understanding of the security / sensitivity around patient medical data. Experience and training in Personal Identification Information (PII) or Personal Health Information (PHI).
  • Experience working with Accessibility concerns for Digital products.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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