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Assoc Tech Support Analyst
Las Vegas, Nevada  |  Onsite
Contract to Hire Position
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Applied on February 4, 2023
Job Id #60973 Posted December 21, 2022

Assoc Tech Support Analyst
Las Vegas, NV (On-site)
6 Months Contract to Hire
*Must pass a drug test and background check once offered position*


Job Description
Assoc Tech Support Analyst
This function provides technical support for both internal and external customers to the computer user community.  It includes troubleshooting software, hardware, network connectivity, installations, upgrades, backup recovery, and project implementation.
- Support Windows 10/11
- Be able to meet Service Level Agreements established by Management
- Repair network printers
- Work with minimal guidance; seeks guidance on only the most complex task
- Proficiency with Microsoft Office 365 (Including Teams, Word, Excel, and Outlook)
- Must be able to communicate effectively both orally and in writing
- Accountable for all items assigned in the HEAT ticketing system, including following up with customers on open tickets
- Demonstrate excellent time management skills and the ability to prioritize work
- Ability to analyze issues and determine the root cause
- Identify process improvement opportunities
- Microsoft Bitlocker Administration and Monitoring
- Cisco Products, i.e., AnyConnect VPN, Webex
- Create print queues and load drivers on print servers
- Ivanti Products, i.e., HEAT, File Director
- Microsoft Active Directory
- Configure Thin Clients, Citrix
- Build and maintain Virtual Desktop’s (VDI)
- Symantec Products, i.e., Altiris, SEP, Ghost Deployment Console
- Apple Macintosh, i.e., iPhones, Laptop/Tablet
- Proxy and Microsoft Remote Desktop

Qualifications
- High School diploma/GED OR 1-year Desktop Support experience
Preferred Certifications
- Network+, Security+, CCNA, and MCP

-Please provide a summary of the project/initiative that this candidate will be working on?

This function provides technical support for internal and external customers to the computer user community.
-Please describe the team the candidate will be working with - how many members?

12-14 members (eight members on-site, six members off-site) and expanding.
-What is the breakdown of the team’s skill sets (ex: 1 PM, 4 Developers, etc.)?
All members are physical Desktop Support—no programmers/developers.  
-What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)?
Troubleshooting software, troubleshooting hardware, troubleshooting network connectivity, software/hardware installations, software/hardware upgrades, and client support.
-What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)?

Desktop Support.  This is not a Help Desk position.  You will work with the clients at their location, both on-site and in the field, when necessary.  (25% driving – Company Vehicle) Must pass DMV background.
-What skills/attributes are required (please be detailed as to number of years of experience for each skill)?
High School Diploma/GED with 1+ year of Desktop Support experience.
Preferred, A+, Network+, Security+, CCNA, and MCP.

-What skills/attributes are preferred (what will set a candidate apart)?
Top THREE with 2/3+ years of experience:
1. Support Windows 10/11 Operating System
2. Familiarity with Microsoft Office 365 (Including Teams, Word, Excel, Outlook)
3. Microsoft Active Directory.

Additional:
Repair H.P. network printers, Microsoft Bitlocker, Cisco Products (i.e., AnyConnect VPN, Webex), Familiarity with Print queues, Ivanti Products (i.e., HEAT, File Director), Familiarity with Thin Clients, Virtual Desktop’s (VDI), Symantec Products, (i.e., Altiris, SEP, Ghost Deployment Console), Microsoft Defender, Familiarity with Apple Macintosh, (i.e., iPhones, Laptop/Tablet), Bomgar (BeyondTrust) and Microsoft Remote Desktop.

-What will the interview process look like?  (Video phone or in person)
Initially, I prefer video through MS Teams or HireVue.  Then the next phase will be in-person On-Site.
 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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