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Network Engineer
Minneapolis, Minnesota  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on January 28, 2023
Job Id #60921 Posted December 13, 2022

  • Applies advanced networking concepts in the analysis, study, and design of data networks. Analyzes network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommends modifications to network components.
  • Designs and optimizes network topologies and site configurations. Plans installations, transitions, and cutovers of network components and capabilities.
  • Resolves network problems to obtain operation access to platforms/applications.
  • Works on the Telecom & Network Services Network Operations Center (NOC) team as a Level 1 Operator whose primary responsibility is Event and Incident Management for the company Energy communications network.
  • Works with customers, staff, vendors and others to assess impact to the network and consider available remediation. Focuses on driving up network availability and helping with change management.
  • Develops and leverages a thorough understanding of and experience in enterprise networks and infrastructure to increase efficiencies, ensure consistency, and add value.
  • The Senior Operator serves as a leader in diagnosing and developing solutions from data, information and process-related business challenges. Serves as the team lead Operator and is responsible for training new Level 1 Operators.
  • Primarily performs the role of Incident Agent. Effectively use monitoring tools and respond to alerts that impact the environment. Perform initial triage and determination of system faults and performance issues; Create incident tickets and assign to the appropriate Incident Assignee group. May also perform the role of Incident Assignee and/or Incident Analyst managing trouble tickets, troubleshooting, resolving, assigning and escalating as appropriate for timely resolution and response, retaining ownership to bring the incident to a close.
  • Provides guidance, mentoring, and coaching to Level 1 Operators to ensure they have the necessary information and processes.
  • Monitor the network to ensure that all agreed Service Levels are met. Detect service degradation and/or failures in power, communications equipment, software, or circuits.
  • Answer daily calls for support related to NOC issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the NOC incident to the proper area for Root Cause Analysis.
  • Provides support and coordination for High Priority Incidents.
  • Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements.
  • Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools.
  • Collects configuration changes resulting from repair; tests and identifies procedures to improve support; contributes to knowledge base content.
  • Ensure network changes are incorporated and communicated effectively.
  • Works special projects as assigned by management. Required
  • Bachelor's degree in business, or related discipline or an equivalent combination of education and experience 
  • 5 years of experience in operations, process management, process improvement in IT operations
  • Demonstrated ability to work in a diverse and rapidly changing business environment, integrating with multiple groups and vendors, working as part of a team in achieving desired objectives; strong interpersonal skills, customer focus, communication, time management and analytical abilities.
  • Ability to manage pressure associated with multiple, simultaneous high-impact tasks routinely; prioritize and dispatch resources efficiently.
  • Excellent interpersonal skills, oral and written communication skills.
  • Must be willing to work diverse schedules in a 24x7, 365 day environment, including an on-call rotation. Rotating 6pm to 6am schedule

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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