- Support Windows 10/11
- Be able to meet Service Level Agreements established by Management
- Repair network printers
- Work with minimal guidance; seeks guidance on only the most complex task
- Proficiency with Microsoft Office 365 (Including Teams, Word, Excel, and Outlook)
- Must be able to communicate effectively both orally and in writing
- Accountable for all items assigned in the HEAT ticketing system, including following up with customers on open tickets
- Demonstrate excellent time management skills and the ability to prioritize work
- Ability to analyze issues and determine the root cause
- Identify process improvement opportunities
- Microsoft Bitlocker Administration and Monitoring
- Cisco Products, i.e., AnyConnect VPN, Webex
- Create print queues and load drivers on print servers
- Ivanti Products, i.e., HEAT, File Director
- Microsoft Active Directory
- Configure Thin Clients, Citrix
- Build and maintain Virtual Desktop’s (VDI)
- Symantec Products, i.e., Altiris, SEP, Ghost Deployment Console
- Apple Macintosh, i.e., iPhones, Laptop/Tablet
- Proxy and Microsoft Remote Desktop
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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