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IT Help Desk Analyst
Portland, Oregon  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on November 27, 2022
Job Id #60641 Posted November 22, 2022

Help Desk Analyst

• Windows 10 and 11 experience
• Office 2007, 2010 and Office 365
• Hardware diagnosing and repair of PC, laptop devices, printers
• Networking – TCP/IP, Remote Connectivity VPN, Wireless network support
• Experience w/ Windows Server
• Mac support experience highly desired
Day shift 8am-5pm onsite in Portland, OR

Position Summary:
Day to Day Operation Skills:
• Provides on-site service support, installation, configuration and problem resolution in PC /Network environments.
• Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
• Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.
• Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues for all end users including Executive Level customers.
• Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
• Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
• Ability to work independently with minimal supervision
• Good understanding of OS; Windows 10 and 11 issues
• Experience providing Imaging of Laptops and Desktop PC’s
• Experience performing installations, moves, software and hardware adds and changes to end users IT equipment.
• Experience in end user support using remote support tools
• Experience supporting VIP and executive staff
• Ability to update device bios or drivers
• Ability to effectively research issues encountered and effectively resolve
• Ability to interact with resolver groups to diagnose and resolve problems when possible.
• Ability to document process and procedures for self-help and for informational troubleshooting for other resolver groups
• Ability to perform end users adds, changes, deletions and password resets in Active Directory
• Ability to support end user mobile smart devices i.e.: Apple iPad, Apple iPhones, Android, Tablets
• Experience with installation and support of Network Devices i.e.: routers, switches, wireless access points

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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