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NOC Operator
Denver, Colorado  |  Onsite
Contract Position
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Applied on November 27, 2022
Job Id #60637 Posted November 22, 2022


Summary:
  • Applies advanced networking concepts in the analysis, study, and design of data networks. Analyzes network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommends modifications to network components. Designs and optimizes network topologies and site configurations.
  • Plans installations, transitions, and cutovers of network components and capabilities.
  • Resolves network problems to obtain operation access to platforms/applications.
Description:
  • Works on the Telecom & Network Services Network Operations Center (NOC) team as a Level 1 Operator whose primary responsibility is Event and Incident Management for the Xcel Energy communications network.
  • Works with customers, staff, vendors and others to assess impact to the network and consider available remediation.
  • Focuses on driving up network availability and helping with change management. Develops and leverages a thorough understanding of and experience in enterprise networks and infrastructure to increase efficiencies, ensure consistency, and add value. The Senior Operator serves as a leader in diagnosing and developing solutions from data, information and process-related business challenges. Serves as the team lead Operator and is responsible for training new Level 1 Operators. Responsibilities • Primarily performs the role of Incident Agent. Effectively use monitoring tools and respond to alerts that impact the environment.
  • Perform initial triage and determination of system faults and performance issues; Create incident tickets and assign to the appropriate Incident Assignee group.
  • May also perform the role of Incident Assignee and/or Incident Analyst managing trouble tickets, troubleshooting, resolving, assigning and escalating as appropriate for timely resolution and response, retaining ownership to bring the incident to a close. •
  • Provides guidance, mentoring, and coaching to Level 1 Operators to ensure they have the necessary information and processes. •
  • Monitor the network to ensure that all agreed Service Levels are met. Detect service degradation and/or failures in power, communications equipment, software, or circuits. •
  • Answer daily calls for support related to NOC issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the NOC incident to the proper area for Root Cause Analysis. •
  • Provides support and coordination for High Priority Incidents. •
  • Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements. •
  • Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools. •
  • Collects configuration changes resulting from repair; tests and identifies procedures to improve support; contributes to knowledge base content. •
  • Ensure network changes are incorporated and communicated effectively. • Works special projects as assigned by management.
Required •
  • Bachelor's degree in business, or related discipline or an equivalent combination of education and experience •
  • 5 years of experience in operations, process management, process improvement in IT operations •
  • Demonstrated ability to work in a diverse and rapidly changing business environment, integrating with multiple groups and vendors, working as part of a team in achieving desired objectives; strong interpersonal skills, customer focus, communication, time management and analytical abilities. •
  • Ability to manage pressure associated with multiple, simultaneous high-impact tasks routinely; prioritize and dispatch resources efficiently. •
  • Excellent interpersonal skills, oral and written communication skills. •
  • Must be willing to work diverse schedules in a 24x7, 365 day environment, including an on-call rotation
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
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Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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