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ITSM Data & Reporting Analyst
Minnetonka, Minnesota  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on November 27, 2022
Job Id #60291 Posted November 4, 2022

Projects the candidate will be working on:

  • Build out executive level dashboards on ITMS, ITSS, & Operations/Infrastructure pulling from multiple data sources to provide national, regional, and CDO-level reporting

Ideal Background:

  • Ideal background would be in developing ITSM/ITSS dashboards by synthesizing multiple dashboards into a single report in a large corporation with multiple subsidiaries/acquisitions

Team and Team size:

  • ITSM practice management team within Tech focused on clinical care. One direct colleague working in similar position on a team of 18 total devoted to ITSM/ITIL practices.
  • For this project, they will be working with DOMO developers, 1 Reporting & Analytics Analyst, the Service Delivery Management organization, and ITSM practice managers.

Top Responsibilities:

  • The ITSM Data & Reporting Analyst supports the development, implementation and day-to-day operations of dashboards and reports related to support ITSM/ITSS operational objectives.
  • They operationally support ITSM Practice and Service Owners through developing accurate reporting tools, identifying opportunities for improvement, and delivering analysis as needed on an ad hoc basis.
  • This functional role is responsible for ITSM practice service delivery, operation, and continuous improvement activities.

Specific Responsibilities:

  • Collect, clarify, and analyze data and business requirements for new or revised dashboards & reporting.
  • Design and build queries, reports, and dashboards using business intelligence tools to incorporate data from diverse sources and tools.
  • Develop and maintain scalable, automated dashboards and reports that benchmark and track progress against key operational performance goals and initiatives.
  • Work with management and internal stakeholders to define business requirements and analytical needs and execute against them.
  • Support the development, documentation, and adoption of procedures and work instructions for improved Analytics & Reporting execution.
  • Provide analysis on an ad hoc basis

Skills/attributes Required

  • 2+ years’ experience with DOMO and data visualization concepts
  • 2+ years’ experience with relationship structures, SQL, Python, and reporting techniques
  • 1+ years' working in a data analysis or technology discipline
  • Familiarity with ServiceNow and other ITSM/ITOM data sources

Skills/attributes Preferred

  • Background in economics, mathematics, computer science, or similar training in data modeling and analysis concepts
  • Understanding of ITIL and ITSM concepts and practices
  • Understanding of IT Operations & Infrastructure best practices and process tools 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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