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Genesys Cloud Engineer
Louisville, Kentucky  |  Remote
Direct Hire Position
It appears that you have already applied to this job.
Applied on November 27, 2022
Job Id #60251 Posted October 31, 2022

Genesys Cloud Engineer 
Remote, anywhere in US 

Job Requirements

  • Responsible for delivery of end-to-end application, system development and maintenance on complex multi technology platforms within assigned client group, business unit or corporate department and utilizing various customer technology platforms.
  • Maintains active relationships with customers to determine business requirements and leads requirements gathering meetings.
  • Owns the change request process and may coordinate with other teams as necessary.
  • Provides technical advice and weighs in on technical decisions that impact cross functional teams.
  • Develops and defines application scope and objectives and prepares technical and/or functional specifications from with programs will be written.
  • Performs technical design reviews and code reviews.
  • Assesses current status and supports data information planning.
  • Coordinates on-call support and ensures effective monitoring of system.
  • Maintains technical development environment.
  • Mentor others and may lead multiple or small to medium sized projects.
  • Will begin to set direction at the project/service level and influences decision-making.
  • Understands the tradeoffs between technical, analytical and product needs of the technical solutions.

Qualifications:

  • Requires an BA/BS degree in Information Technology, Computer Science or related field of study
  • Minimum of 5 years related experience
  • 5 years of Genesys experience
  • Contact center technologies experience
  • Multi database and/or multi language strongly preferred.
  • Experience mentoring others, leading multiple small projects and providing troubleshooting support is preferred.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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