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Customer Support
Minneapolis, Minnesota  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on December 4, 2022
Job Id #60229 Posted October 31, 2022


Responsibilities:

  • Answer incoming calls and emails from customers, financial institutions, and legal professionals.
  • Advise customers on products, regulations, and forms.
  • Support account setup and navigation for websites and applications
  • Aim to exceed established metrics for accuracy, timeliness, and completeness
  • Provide prompt, efficient, detailed, customer-oriented service
  • Act as an advocate for our customer; reporting and/or acting on areas for improvement
  • Establish and maintain accurate records and documentation
  • Interpret guidelines, regulations, and recommend changes to procedures and processes

Qualifications:
  • Associates degree in business or an equivalent combination of education and experience
  • Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area
  • Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines
  • Basic computer and MS Office proficiency

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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If yes, please indicate by checking the appropriate box below

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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