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Technician Field Support
Gulph Mills, PA  |  Hybrid, Onsite
Contract to Hire Position
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Applied on December 4, 2022
Job Id #60216 Posted October 28, 2022

  • Client is seeking a Field Technician with a minimum of 2 years’ experience in the IT field.
  • This is a contract position with the potential to convert to full time at the end of the contract duration.
  • This position requires daily travel, primarily within the Philadelphia Metro area and near suburbs.
  • Mileage and cell phone reimbursement are provided. Our primary focus is providing daily support for the client's  staff and sales agents in the field.
  • This requires a mix of technical and soft skills, with an emphasis on providing exceptional service to all customers. It is imperative that you bring your best self to work every day with the passion to serve both your customers and your team.
  • This is an excellent opportunity for growth for new technicians and established technicians alike. You would be welcomed to a highly collaborative team who genuinely desires to see everyone succeed.
  • You will be fully supported by leadership to take on new growth opportunities and stretch to meet your professional goals.
  • You will be assigned to a Technical Lead who will mentor you daily to ensure your success within the organization and will be provided a weekly 1-1 with your IT Manager.
  • Our Leadership Team is completely accessible and driven to see you succeed. Our team works hard to support each other and our customers, there is no place for competition here, we succeed together or not at all.
  • We primarily support end-user technologies in a local network environment including Windows, MAC and remote-control support.
  • We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need.
  • This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
Required Skills and Experience:
  •  Windows and MAC Troubleshooting and Support
  •  Ticket tracking and updating skills
  •  Basic Network Troubleshooting and Support
  •  Microsoft Office 365 Knowledge with an emphasis with Microsoft Teams
  •  Basic hardware troubleshooting
  •  Ability to perform Root Cause Analysis
  •  High level of Emotional Intelligence
  •  Professional Presence – while remaining personable
  •  Experience working with processes and procedures in a large organization preferable
  •  Excellent Communication Skills
  •  Ability to manage multiple competing priorities and prioritize effectively
  •  Good time and task management skills
  •  Flexible and Organized
  •  Customer Focused
  •  Growth mindset
  •  Able to lift 50 lbs. unaided (computers/monitors/servers/etc.)
  •  Transportation

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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