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IT Project Manager
Jacksonville, Florida  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on December 4, 2022
Job Id #60179 Posted October 26, 2022

Job Description:
  • Onboards new and existing customer implementations to provide a smooth, seamless onboarding experience.
  • Serves as the main point of contact between the customer representative and U.S. Bank during the implementation process via phone or email, conducts onboarding activities, performs analyses, monitors, and tracks implementation requests from point of sale to customer use.
  • Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation.
  • Escalates potential obstacles appropriately and communicates implementation status effectively while ensuring an efficient and timely onboarding.
  • Participates in the identification, design, development and implementation of assigned projects.
  • Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs.
  • Participates in training users and evaluating the project.
  • Manages performance of the project team and evaluates overall team performance.
Responsibilities:
  • Coordinate with internal and external resources to execute projects
  • Manage project plans and associated documentation for all assigned projects
  • Ensure that all projects are delivered on-time and within scope
  • Provide weekly status reports
Basic Qualifications:
  • Bachelor's degree, or equivalent work experience
  • Five or more years of related experience
Preferred Skills/Experience:
  • Able to grasp new concepts quickly
  • Strong planning and organizational skills, as well as analytical and problem-solving skills
  • Effective verbal and written presentation and communication skills
  • Ability to work with both internal partners and external customers
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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