If you believe in the power of design to breaking down systemic barriers to health, to closing gaps in care, to embedding equity into enterprise-wide strategic programs, we are interested. If you can imagine and create a better future of equal value to all people as part of a highly collaborative and interdisciplinary environment, we need you!
As a core team member of this Design Studio, the Senior Experience Designer will proactively solve for, develop, and deliver human experiences that are simple, intuitive, and cohesive across physical and digital channels.
Regardless of sectoral or industry experiences, if you believe you are the right fit for this role – please apply!
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. All States other than AK or HI.
Experience Design: A human-centered designer who takes a beginner’s mindset to uncover unmet needs and behaviors for powerful experiences deeply rooted in empathy, values, social and cultural phenomena, in context
Design Research: Plans and conducts user research to understand how people interact/use products and services to address the whole experience, documents and communicates findings clearly and concisely
Experience Definition: Analyzes root causes addressing social determinants of health, synthesizes data, and defines design principles, insights and opportunities that identify and close experience gaps as necessary
Co-creation: Collaborates closely with technology, product, operations, digital and business stakeholders to co-create bold ideas/concepts and generates key buy-in to bring solutions to life
Prototype and Test: Builds low/high-fidelity prototypes for digital products and services addressing how material experiences are and will be implemented differently across physical and digital interfaces, defines user/business requirements, tests and refines prototypes that validate key assumptions and capabilities as required
Design Support: Facilitates workshops and synthesizes experience workflows across multiple teams to interpret analytics, voice of the customer, market feedback, site rankings and any other relevant collateral as needed
Storytelling: Drives UX/UI design consistency for human stories across channels including but not limited to inclusive design systems, illustrations, visual communications etc. and authorizes deviations from standards
Design Outputs: Creates experience-focused journey maps, UX/UI storyboards and prototypes, sketches, diagrams, site maps, wireframes, click models, personas, workflows, dashboards, use case scenarios and varying levels of MVP design, launch, and learn deliverables for desktop, tablet, and mobile devices
Design Impact: Provides strategic and tactical recommendations to UX/UI practice within projects and across studios, and measures results/outcomes for human experiences that support scale for implementation now and into the future
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
7+ years of applying human-centered design process to uncover actionable insights, ideas and opportunities on how/why people interact with the products, services, and experiences we design, as they do
5+ years of designing and delivering digital experiences and interactions for Web/Mobile based technologies
5+ years of building experiences using agile and iteratively testing for user feedback, wireframing, mapping information architecture and evaluating design criteria/outcomes for continuous improvements within diverse teams
5+ years incorporating data (research, NPS, Voice of the customer) to drive design decisions and develop design outputs
5+ years of working in Adobe Creative Suite, Sketch, Figma, Axure – Portfolio. Please include link at top of resume with any required passcode
3+ years of experience in developing and executing design-led research – recruits, interviews, screeners, synthesis etc.
3+ years of embedding equity, diversity, and inclusion into design projects or making experiences accessible to all people
Academic background in Design, Product, Engineering, or progressive experience to have equivalent knowledge
Experience and proven ability to work across a matrixed multi-tiered organization and deliver the best possible outcomes
Solid knowledge and understanding of agile product development and front-end development
Proven track record of driving change in a large, complex matrixed environment even amid ambiguous circumstances – designing for omni and/or cross-channel experiences
Exemplary oral, visual, and written communication skills, including exceptional consultative capabilities
Proactive and biased toward action while improving processes and optimizing operations
Total Compensation. As part of your total compensation package, which includes base, bonus opportunity, PTO and holiday pay, you will also receive these benefits at these rates, not to mention a remote work opportunity and healthy work/life balance