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Delivery Services Manager - Salesforce
McKinney, Texas  |  Hybrid
Direct Hire Position
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Applied on November 27, 2022
Job Id #59591 Posted September 29, 2022

The Delivery Services Manager – Salesforce will focus on understanding customer facing and customer supporting system technology needs and challenges, as well as ensure systems, processes and procedures align with technology best practices in support of the overall business strategy. The role will also require management of subject matter experts aligned to lines of business and the applications that support the business areas.

  • Overview
    • Strong knowledge of Agile principles and processes.
    • Develops and manages the Salesforce backlog, epics and user stories.
    • Responsible for roadmap delivery schedules aligned with sales and marketing to release products on time and within budget.
    • Accountable for health and welfare of all Salesforce with Level 2 and Level 3 support responsibilities.
    • Manages a team of systems analysts to support and deliver services to the business.
    • Partners with key third party vendors to assure high quality software delivery and ongoing support.
    • Builds and maintains collaborative relationships with functional leaders and teams across the Company.
    • Measures product performance and value delivered to ensure continuous improvement.
    • Assist in development of business case packets. Analyze and report operational and financial impacts of vendors, products, and services.
    • Effectively communicates findings to business stakeholders who can affect change and demonstrates follow-through in helping the business to implement change.
  • Operational/Day to Day
    • Level 2 and Level 3 Support: delivering high quality, timely, value-driven technology support and responsiveness to issues, aligned to internal and external customer needs.
    • Continuously identify and execute on opportunities to improve processes, automate, and increase efficiencies.
    • Provide first line defense and remediate risk and audit findings.
    • Manage continuous improvement and upkeep.
    • 24x7 support
    • System monitoring and alerts
  • Strategic
    • Mature reliability and resiliency of Salesforce Delivery Services
    • Mature support and delivery capabilities
    • Increase operational efficiencies
    • Identify opportunities to leverage new technologies with “always on” strategic view

  • Strong knowledge of portfolio management and performance monitoring practices and methodologies
  • Strong knowledge of IT organizational practices
  • Strong knowledge of Sales Force including but not limited to Workflow & Apex
  • Ability to perform business and process analysis
  • Interpreting business needs / user scenarios / use cases into system requirements and design
  • Software application/integration test planning and execution
  • Software application release management
  • 5+ years’ experience applying Delivery Management, Project Management, or Product Management principles and processes.
  • 3+ years of management experience
  • Banking experience required

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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