Your position will be as a project manager, with account management duties, which we call a Client Experience Lead.
Solid, very strong experience in project management.
Diverse knowledge of multiple areas of digital marketing.
SEO, landing pages, websites, paid advertising, etc. Not necessarily a deep level of knowledge, but able to spot areas for improvement, and work with SMEs to take the account to the next level.
Strong interpersonal, client relationship, and client-facing communication skills and personality.
Commitment to integrity, excellence, and greatness in the work we do.
BONUS QUALIFICATIONS (not required, but please mention):
Experience with HubSpot, Drupal, or WordPress.
Sold understanding of CRMs such as HubSpot.
Experience with CRMs or marketing automation platforms (besides HubSpot.)
ESSENTIAL ATTRIBUTES WE'RE LOOKING FOR:
Adopt our culture of constant improvement (kaizen). You are really working with some of the best, here, but we can always be better.
Always be learning, improving, and bettering yourself, the company, and our clients.
Strong interpersonal, client relationship, and communication skills. Strong English writing.
Ability to handle multiple clients, projects, and priorities.
Competent in organizational + time management skills. Detail-oriented.
You should have solid judgment as well as good problem-solving and decision-making skills.
Autonomous + high intelligence
We don't do hand-holding or excessive micromanagement. We're a small company, so you should be smart, skilled, and self-sufficient.
If you don't know how to google for an answer and need to be hand-held through every step of learning how to do your job or solving a problem, this is not the place for you.
Proactive, self-starting, learning mindset
You should be a fast and voracious learner without being told to learn, or what to learn -- we provide resources for you to do so, but you also need to be self-sufficient. Actively seek out new information and skills in areas where you have knowledge gaps.
Experience working in a digital agency or similar
ESSENTIAL JOB DUTIES:
Work as a PM and Client Experience Lead, while creating and managing an overall outstanding client experience at the company.
Be an escalation point for all clients if they have issues with their project team.
Act as Client Experience Lead for key accounts, delegating more as we grow.
Help with cross-selling, upselling, and referral efforts, which should contribute to company goals and mitigate client churn.
Build and improve relationships with key accounts.
Find opportunities for account growth. Ensure periodic strategic meetings. Help us become invaluable to the client.
Ensure proper resource planning and hiring so we maintain proper capacity and A-player talent.
Ensure best-possible practices in project management.
Ensure operational efficiency of account management.
Analyze, collect, and realize insights from client experience data, such as NPS and similar.
Take prospect calls/meetings, often in partnership with sales team.
Ensure optimal client onboarding experience.
Your success metrics will be driven by client experience, satisfaction, NPS, and client-billable hours.
WORKING ENVIRONMENT, HOURS, LOCATION:
We love to enjoy happy hour, get our foodie on, hang out, and travel together! Obviously this is easier if you're local, but we try to bring in remote team members a few times per year, and vacation together if we meet our company goals.
We expect you to be logged in and working from around 9am to 5pm Central, Monday through Friday. We are fairly flexible as long as you meet your goals and get the expected work done.