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Principal Site Reliability Engineer
Minneapolis, Minnesota  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on February 1, 2023
Job Id #59386 Posted September 21, 2022


  • Responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers.
  • Deals with strategy and portfolio management, service roadmap, prioritizes initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities.
  • Drives service maturity and service metrics.
  • Ensures service-appropriate roles have been identified, filled, and published.
  • Opportunities to further scale and stabilize the upstream and downstream systems.


  • 10 years overall SDET and/or DevOps experience.

Team and Team size:

  • Ideally it will be 1 Lead, 1 PMO, 10 developers/engineers.

Top Responsibilities:

  • Measures of Success?
  • Primary reporting on the success of your service will take place at the appropriate operations reviews.?
  • Specified services will be tracked at monthly, weekly reviews.?
  • The summary dashboard for reviews must include the following metrics/outlooks for each service:?
  • Total Cost of Ownership?
  • Benchmark to industry?
  • Performance to SLAs?
  • Current Risk profile against plan, including resiliency assessment and security vulnerability?
  • Time to provision new capability/version of capability?
  • Case metrics?
  • User experience metrics


  • Education and Training:
    • a bachelor’s or Master’s degree in computer science, information technology, information science, or in a related computer disciplines. At least 8 years of experience in an information technology field is also required. Having certifications from recognized institutions also increases job prospects
  • Management Skills:
    • Able to coordinate the operations of an organization’s IT, product and Engineering service unit to achieve set objectives
  • Computer Skills:
    • They are skilled in operating, installing, and troubleshooting computer systems and network to ensure efficient IT operations
  • Analytical Skills:
    • Carry out tests to identify performance leaks in an IT structure
  • Technical skills:
    • Should have extensive training on computer software and hardware, including servers and systems, to successfully lead IT departments
  • Team leadership:
    • because they direct and collaborate with Engineering and Product teams, they should be able to effectively manage IT personnel and set department priorities
  • Process enhancement-
    • in this role, they should be able to develop and implement policies and procedures for the for the engineering teams, so some familiarity with assessing and improving processes is vital
  • Communication skills-
    • Should have strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization
  • Problem-solving skills-
    • this role also requires excellent problem-solving skills, especially when it comes to directly addressing user issues with software, hardware, and servers
  • Budget management-
    • Oversee department budgets and capital expenditures, so they need strong financial management and budgeting skills

Operations -?

  • Compile and report on daily, monthly, and YTD operational metrics year over year and vs. goal.
  • Analyze data to identify?“root cause”?of variances to goal by operational area.
  • Clarify and coordinate delay and cancellation coding to ensure accurate data for analysis.
  • Assess changes to schedule structure for risks to operational reliability, e.g., schedule tightness, recoverability options, etc.
  • Build city-pair, time-of-day, and season-of-year specific scheduled block times using historical times, historical trends, and expected variations going forward?for capabilities and applications.
  • Conduct ad hoc analyses, as requested.
  • Other duties assigned by management
  • Provide management, direction, and leadership for the team of Technology Specialists.
  • Coach and develop team members to maintain exceptional levels of service. Advise and mentor staff to meet established goals, provide technical guidance,?
  • In collaboration with SME’s create a ross functional team to develop effective technical solutions and strategies based on business support needs
  • Manage small to medium engineering related interdepartmental and organizational IT projects including systems integrations, software implementations, major upgrades, etc.
  • Serve as escalation point for escalated incidents or member journeys and manage to resolution
  • Develop, implement, maintain standards documents, policies, and other necessary documentation.
  • Develop project plans and provide regular status updates on applicable projects and initiatives.

Production Validation and Testing:

  • Design and build scalable automated test frameworks and test suites working across technologies.
  • API level testing.
  • Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation.
  • Analyze test logs; create test reports, co-ordinate with stakeholders.
  • Strong understanding of computer science fundamentals and data structures.
  • Demonstrated experience in writing clean code quickly.
  • Test framework design and automation experience.
  • Strong analytical and problem-solving skills.
  • Understanding of QA methodologies, life cycle and processes.
  • Computer Science fundamentals in algorithm design, problem solving, and complexity analysis.
  • Experience developing test automation tools and frameworks.
  • Experience developing high quality test strategies and test automation.
  • Strong problem solving and trouble shooting skills and an ability to come up with creative solutions to impossible-to-solve problems.
  • Experience in web application and device test automation using Selenium, Robotium, Appium or any equivalent tool/s.
  • Strong, object-oriented design and coding skills.
  • Strong exposure with Selenium and Appium framework.
  • Experience with distributed (multi-tiered) systems, algorithms, and relational databases.
  • Coding experience with automation framework, tools and services for mobile. Working Experience in API testing and Automation of the services.
  • Understanding of QA methodologies, life cycle and processes.
  • Expertise in database testing including designing and manipulating test data, validating stored procedures, jobs, triggers and replication.
  • TestNG, JUnit & Testing highly desirable.
  • Experience in QA with exposure to white box testing.
  • Experience with Open-Source Performance Testing Tool Jmeter.
  • Hands on in Web services automation using Rest assured.
  • Experience in Object Oriented Analysis, Design (OOAD) and development of software using UML Methodology, good knowledge of J2EE design patterns and Core Java design patterns.
  • Participate in design and code inspections.
  • Experience working closely with development and business teams to communicate impacts and to understand business requirements.
  • Comfortable communicating cross-functionally and across management levels in formal and informal settings.
  • Ability to effectively articulate technical challenges and solutions.
  • Shows creativity and initiative to improve product coverage and effectiveness.
  • Deal well with ambiguous/undefined problems; ability to think abstractly.

Technical Skills:

  • Java, Spring, Hibernate, Web Services, HTML, JSP, Java Script, Servlets, Web Services, XML, AJAX, Microservices, Grafana, DataDog, Dynatrace, Postman, MsSql, Docker, Selenium, SOA, REST, JSON a MUST.
  • Strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar, PowerMock, SQL, Java, Python, C, C++, JavaScript, R
  • GoLang, Docker, Kubernetes experience is good to have.
  • Automate data collection process from databases and APIs.
  • Analyze raw data and find pattern to improve member experience.
  • Process unstructured data to store and visualize
  • Must demonstrate knowledge of SQL, Python, Java, JavaScript
  • Excellent communication and presentation skills
  • Experience querying databases and using statistical computer languages: R, Python, SLQ, etc.
  • Familiarity with dev-ops tools and technologies such as Azure, Docker, Jenkins, Kubernetes is a plus.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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