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Desktop Technician I
Woodland Hills, California  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on October 4, 2022
Job Id #59378 Posted September 20, 2022

Desktop Technician I
Duration-6 months 

Background check required upon offer 
This job is located in Woodland Hills, CA

Job Summary:
  • Simply Packs, prepares, and prioritizes IT equipment for on time shipment of orders and communicate issues to vendors
  • Responsible for effectively and efficiently handling computer equipment in the IT Fulfillment Center. Records,
  • monitors, and distributes all incoming and outgoing inventory and IT equipment. Receives and records all incoming
  • IT equipment and materials from multiple couriers and distributes accordingly. Packs, prepares shipping
  • information, and prioritizes IT equipment for shipment by multiple couriers to multiple locations. Packs,
  • processes, and verifies documentation for the return of IT equipment to vendors including leased equipment.
  • Communicates as needed to vendor, business, and courier for proper processing.

Essential Job Functions:
  • Packs, prepares, and prioritizes IT equipment for on time shipment of orders and communicate issues to vendors,
  • sender, and management.
  • Performs receiving, material handling, warehousing and distribution operation activities within the Fulfillment
  • Center.
  • Audits information and quantities on all documentation against shipment or receipt, including computer hardware and
  • peripherals and indicates any discrepancies
  • Handles issuing and tracking RMAs, salvage and end of lease (EOL) processing of computer equipment
  • Warranties- Performs all warranty replacements in regards to Laptop bags, printers, docking stations, monitors, and Plantronics headsets. Utilizing the vendor websites to place the warranty requests and tracking /monitoring replacement products to place back into stock and update stock counts.
  • Ticketing-Utilizing the Services Now request system to fulfill tickets based on fulfillment/hot swap requests. This involves reaching out to the customer to confirm shipping address and asking any additional questions when needed.
  • Managing and maintaining all computer and peripheral inventory within the warehouse. This includes monthly site scans to validate proper stock audits, and ordering additional inventory to meet demand.
  • Testing all returned monitors and docking stations, MiFi devices, and peripheral cables to add to deployable inventory once functionality is validated.

Physical Actions:
  • Able to lift 50 lbs.
  • Education Requirements: High school diploma or equivalent required.
  • Good communication and written skills
  • Basic computer skills and basic Microsoft Word and Excel skills
  • This job is located in Woodland Hills, CA, must be able to lift 50 lbs.

  • 1 phone interview and then an in-person interview

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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