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Linux/UNIX Support Engineer
Chesterfield, MO  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on September 30, 2022
Job Id #59337 Posted September 19, 2022


Linux/UNIX Support Engineer

  • Linux/UNIX engineering experience
  • Scripting experience--Shell, Bash, Perl, PowerShell, etc...
  • Hardware and firmware experience in virtual environments
  • Experience w/ server load balancing technologies
  • Experience w/ network security--Cisco routers/switches


Job Description:

  • This is a dedicated customer support assignment where the engineer will be responsible for responding to tickets from a ticketing system, the customer via email, as well as other request.
  • This is general Unix support, however, experience with PowerShell will help. (See descriptions and requirements)

What is the size of the group this position will be supporting?

  • The initial team is 14 persons with extensions into many other company support teams.

What is the technical environment?

  •  Mostly standard but will vary per customer supported.

Describe work environment / team culture?

  • This is a remote position, depending on the employee’s location.
  • The team is a very supportive team with all members willing to help and support each other as needed.
  • Sometimes fast paced and demanding but not high stressed.

Based on the job description what does a typical day look like?

  • Working with the customer, support team and the ticketing system to resolve issues.
  • Also, reviewing the environment proactively and presenting findings with solutions to the customer and support teams.
  • The workday is standard.
  • The engineer will be on-call but as a point of escalation when they are out of standard work hours. (Not much on-call activity)

Top 3-5 skills :

  • Previous Operating Systems support experience in enterprise, IT or service provider environment
  • Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)
  • Hands on experience including but not limited to:
  • Systems OS such as Solaris, Redhat / RHEL)
  • Hardware and firmware exposure in virtual and physical systems environments (HP, Dell, Sun, VMware, Egenera)
  • Server Load balancer configurations and support (F5, Cisco ACE, Foundry Server Iron etc.)
  • Common web server support (Apache, etc.)
  • Hands on experience with one or more of the following:
  • Security technologies
  • Virtual and physical security technologies (ie. Cisco ACE/FWSM, ASA, IP tables, ACL etc.)

Intrusion detection support and analysis:

  • Network and Systems hardware platforms
  • Cisco routers and Switches
  • Server Load balancers (F5, Cisco ACE, Inkra)
  • Experience with Shell/Perl/Expect/PowerShell and/or other scripting languages and/or web development technologies like HTML, XML, Java

Non-technical Skills are necessary (such as communication, problem solving, team player, i.e.)

  • Creative problem-solving to identify the source of problems
  • Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of Client environments
  • Through Client consultation, realize growth opportunities for production Client environments
  • Provide guidance to adjacent support tiers to assist in resolution of complex network, system, and security incidents
  • Provide and obtain timely updates to/from relevant parties (internal and external)
Ideal Candidate background and how many years required:
  • Bachelor’s degree or equivalent education in related fields
  • 5+ years of experience in systems support role
  • Certificates of training in associated fields/equipment

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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What is your Veteran / U.S. Military Status?

Do you identify with one or more of the classifications of protected veterans below?

If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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