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Director of UX
Minneapolis, Minnesota  |  Hybrid
Direct Hire Position
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Applied on September 29, 2022
Job Id #59163 Posted September 16, 2022


This position will drive strategies and vision that enables development of innovative digital solutions for Small Business Services. This role will proactively work with Deluxe leadership to drive customer experiences that exceed customer expectations and achieve business goals. Through effective leadership, the User Experience Manager will develop a team of UXers that will deliver meaningful experiences from exploration, strategy, feedback to implementation.

Collaborate closely with key stakeholders in eBusiness, marketing and product development to establish and implement the organization’s UX strategy, provide UX recommendations and solutions, and obtain user feedback to meet revenue goals and customer needs.
Manage and coach the UX team; coach and develop other UX professionals in a manner that fosters high performance and innovation.
Create, maintain and apply standards and experience guidelines in the SB organization for all digital touchpoints.
Manage user research, including concept testing, usability testing, and analytics.
Contribute to, and curate, the team’s best practices for human-centered design and design methodologies. Manage the intake process, prioritization, and resource allocation for all UX projects.

Must Have:

  • Education and Experience: Bachelors in Design, Human-computer interaction (HCI) and 8 years experience.
  • Management Experience.
  • Knowledge with standard design tools such as Axure, Balsamiq, InVision (or similar visulation/prototyping tool).
  • Experience doing UX in agile/scrum environment.
  • Experience leading design for a variety of form factors including mobile, desktop, applications, etc.


Nice to Have:

  • Education: Master's and 6 years experience.
  • Experience: 5 years of management experience.
  • Experience and understanding of the Small Business market.
  • Experience leading and delivering full life-cycle design projects, from design strategy through execution.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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