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IT Operations Specialist I
North Carolina, NC  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on February 1, 2023
Job Id #58792 Posted September 9, 2022

Company culture:

  • Service assurance & transformation side.
  • Culture is based around operations and keeping the environment up and running is the predominant function.
  • Team consists of 19 FTEs, wide skill set on the that consist of senior ops engineers, leads and developers.
  • Windows Admin, infrastructure support, and red hat support.

Job Description:

  • This role will support a specific Customer and will be monitoring devices.
  • Responsible for day-to-day operations and working heavily in Solarwinds.
  • Network technical background required as it plays hand in hand in adding devices into Solarwinds.
  • Will not make any changes to devices but will need to identify and trouble shoot devices as needed.
  • Bringing in new network devices, troubleshooting, conducting maintenance required, setting up devices and installing devices into system (Solarwinds).
  • 80% installing, 20% troubleshooting. Must have basic networking understanding to take the next steps to troubleshoot properly (run a ping test, does the device have snmp, etc.).
  • Must be able to at least aid in the process to successfully add the device into the system.
  • Expected start date: ASAP, Customer start date is November 1st so contractor will need to be trained


  • Working with other teams in service assurance and collectively ensuring all customer devices are adding properly to the monitoring tool and are functioning.
  • Solarwinds backups, reporting, and general functions in the software. Working with ops teams to ensure successful devices.
  • Tickets daily: Estimated 1 project ticket to add 20 devices to monitoring, or 5 induvial tickets for devices


  • Solarwinds exp preferred, networking device configuration around snmp, positive attitude, ability to adjust to changing circumstances


  • Education and experience go hand in hand.
  • Solarwinds experience, networking device configuration exp preferred.
  • Other software monitoring tool exp is valuable, but highly preferring Solarwinds as that is the main system being used.
  • Would be open to other systems that have the same fundamentals to assist with learning Solarwinds.
  • Bachelor’s level or equivalent exp in IT field predominately around monitoring and network maintenance/management.
  • At least 2 years of experience. Have seen success from a straight networking background and IT help desk background.
  • General IT industry exp

Work Environment:

  • Constantly changing, fast paced, independent but a lot of collaborative work with team and potential areas for high stress.

Hiring Plan:

  • Long term contract to turn into FTE.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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