Company culture:

• Service assurance & transformation side.
• Culture is based around operations and keeping the environment up and running is the predominant function.
• Team consists of 19 FTEs, wide skill set on the that consist of senior ops engineers, leads and developers.
• Windows Admin, infrastructure support, and red hat support.

Job Description:

• This role will support a specific Customer and will be monitoring devices.
• Responsible for day-to-day operations and working heavily in Solarwinds.
• Network technical background required as it plays hand in hand in adding devices into Solarwinds.
• Will not make any changes to devices but will need to identify and trouble shoot devices as needed.
• Bringing in new network devices, troubleshooting, conducting maintenance required, setting up devices and installing devices into system (Solarwinds).
• 80% installing, 20% troubleshooting. Must have basic networking understanding to take the next steps to troubleshoot properly (run a ping test, does the device have snmp, etc.).
• Must be able to at least aid in the process to successfully add the device into the system.
• Expected start date: ASAP, Customer start date is November 1st so contractor will need to be trained

Responsibilities:

• Working with other teams in service assurance and collectively ensuring all customer devices are adding properly to the monitoring tool and are functioning.
• Solarwinds backups, reporting, and general functions in the software. Working with ops teams to ensure successful devices.
• Tickets daily: Estimated 1 project ticket to add 20 devices to monitoring, or 5 induvial tickets for devices

Skills:

• Solarwinds exp preferred, networking device configuration around snmp, positive attitude, ability to adjust to changing circumstances

Experience:

• Education and experience go hand in hand.
• Solarwinds experience, networking device configuration exp preferred.
• Other software monitoring tool exp is valuable, but highly preferring Solarwinds as that is the main system being used.
• Would be open to other systems that have the same fundamentals to assist with learning Solarwinds.
• Bachelor’s level or equivalent exp in IT field predominately around monitoring and network maintenance/management.
• At least 2 years of experience. Have seen success from a straight networking background and IT help desk background.
• General IT industry exp

Work Environment:

• Constantly changing, fast paced, independent but a lot of collaborative work with team and potential areas for high stress.

Hiring Plan:

• Long term contract to turn into FTE.