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BSA - Salesforce
Boulder , Colorado  |  Remote
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Applied on September 29, 2022
Job Id #58722 Posted September 7, 2022

Remote in the US
We are seeking a motivated and talented Business Systems Analyst to join our Salesforce team. In this role you will be reporting to the Salesforce Product Manager and will be part of the core team responsible for designing, building and maintaining the Salesforce platform and related technologies. The role will work with developers to create the functional specifications that meet the business’s requirements, serve as a subject matter expert to the developers building those functions, and work with the QA team to test the developed functionality. To be successful in this role you must be comfortable wearing many hats and learning on the job! CRM experience and strong communication skills are also a must. You will have the opportunity to be exposed to a wide variety of best-of-class technologies and help accelerate the growth of our CRM platform.


  • Collaborate with Business Leaders and Technical teams to design solutions within the Salesforce platform and ensure effective collaboration throughout all phases of development, testing and deployment
  • Analyze functional and non-functional business requirements to create technical designs, data models, use cases, supportive analytics, gap analysis, project impact estimations, and deliver efficient enterprise application solutions for both standard and custom configurations
  • Lead and manage the project from the discovery requirement phase until User Acceptance Testing (UAT) and go-live
  • Establish and maintain productive and respectful relationships with other internal business and technology teams.
  • Contribute to process documentation and training materials of new features, customized implementations and existing features
  • Analyze and evaluate existing or proposed business systems and processes to implement improvements and opportunities that meet business unit objectives in large to enterprise wide processes.


  • Experience with agile methodologies within JIRA and Confluence
  • Experience with Technical Writing for ticket creation among development teams
  • Excellent written and verbal communications skills; technical writing experience is a plus.
  • Exceptional analytical skills with the ability to learn from teammates, analyze past projects and advise Leadership on how our CRM system can be improved using reusable or new technical solutions
  • Confidence in debugging and solutioning challenges during complex implementations
  • Strong self-initiative, interpersonal skills, and the flexibility to quickly synthesize new ideas and concepts.
  • 3+ years of experience as a Business Analyst for a high growth technology company
  • Experience with Salesforce Service Cloud
  • Experience with Telephony / Salesforce Voice - Soft Phone
  • Experience with Stakeholder Management (ability to ask your own questions)
  • Ability to jump on tasks when need be and not having all the knowledge on the task


  • Self starter that sees problems, potential solutions, and is not afraid to step in and start working.
  • Experience analyzing data and creating reports with database query experience, statistical and quantitative modeling (SQL & Tableau a plus)
  • Excellent analytical and problem solving skills, combined with strong business judgment and an ability to present analysis in a clear and compelling manner
  • You are a passionate perfectionist with an ever positive, can-do attitude and a willingness to continue learning new skills
  • You'll be a fun and enthusiastic teammate who enjoys a challenge and celebrates success.
  • B2B and or B2C experience
  • eCommerce experience

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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