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Help Desk Level 1 - A
Abbott Park , Illinois  |  Onsite
Contract Position
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Applied on September 29, 2022
Job Id #58614 Posted September 1, 2022


Description:

  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
  • Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
  • Education: Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.

Duties:

  • Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards.
  • Diagnose problems by asking accurate, concise questions in a professional and timely manner.
  • Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
Additional Info:
  • Please Note That The Candidate Will Start As Soon As Selected And Has Cleared Onboarding,.
  • Positon Is 9 Months From Start Date With Possible Extensions.
  • Remote Position But If T He Worker Would Like To Work In An Office, They Can Work From Alameda, Be3nd Oregon Or Florida.
  • lease Specify If Wants To Work In An Office.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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