Projects the candidate will be working on:

• IBM POC - A production pilot to validate IBM technologies, process and methodology as a potential accelerator for AI and/or digital engagement and call obviation in the enterprise. Success Will Prove:
• 1) IBM provides a tangible differentiator with AI/ML model with Watson engine and/or conversational bots
• 2) (TBD) will be obviated from going to a human Initially a POC.
• If successful, may be opportunity to support scaling rapidly in UHG environment.

Ideal Background:

• Healthcare background

Team and Team size:

• 20+, of which majority will be internal to the Tech teams (OmniChannel and EEPS) and some externally with IBM
• Not yet understood

Top Responsibilities:

• Involved in the definition, management and implementation of POC
• Helping to define work strategies, aligning strategies with resources and desired outcomes, and overseeing planning and execution of the work
• Metrics monitoring, management and risk mitigation
• Drive delivery process (create work breakdown) to ensure various methodologies come together and team is enabled to meet agreed upon scope within committed schedule, budget, benefit and quality
• Partner with the various teams to, identify, understand and document issues, risks, decisions, gaps and drive and take accountability
• Prepare and communicate delivery status to identified stakeholders, including progress, obstacles, risks, decisions, etc
• Knowledge of appropriate tools and methodologies to support wor
• Develop and maintain detailed project plans (including resource assignments, schedules, dependencies, etc.
• Develop, communicate and implement project risk/issue management plans and strategies
• Develop, document and implement project communication plans
• Meeting scheduling and facilitation

Skills/attributes Required

• Project Management experience and acumen. Work independently and in team environment.
• Experience with matrixed environment. Behavioral competencies.
• Upbeat personality with solid communication skills.
• Understanding how to escalate effectively, understanding how to explain what is important, facilitate conversations.
• 5 years+ for each skill/attribute.