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Sr. Helpdesk Specialist
Minneapolis, Minnesota  |  Onsite
Contract Position
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Applied on September 30, 2022
Job Id #58230 Posted August 10, 2022

  • Provide Level 2 helpdesk support.
  • Answers more complex questions about installation and operation of assigned products and escalating all other issues to Level 3 support.
  • Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies.
Position Summary:
  • This role will be supporting the nuclear helpdesk. This will be a Contract to hire role.
  • The ideal resource must be open to a longer-term role and ideally looking at becoming perm.
  • Basic functions of this role include answering calls to troubleshoot basic issues and routing tickets to deskside support if needed.
  • An understanding of Service Now is needed, however, not required.
  • Helpdesk experience is required. Basic troubleshooting skills are required as well. Basic skill set level:
  • Knowing the difference between LAN/WAN, basic email/teams support.
  • Incident/queue management experience, managing helpdesk.
  • Fielding phone line with questions from nuclear team - Experience with high volume.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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