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System Engineer IV
Greenwood Village, CO  |  Hybrid
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Applied on September 30, 2022
Job Id #58074 Posted August 16, 2022

Responsible for enterprise operations of subscriber-facing and infrastructure-facing domain name system (DNS) platforms as an integral part of the company's customer premises equipment (CPE) activation, provisioning, and operations platforms portfolio. Works with technical operations staff on DNS system design, configuration and day-to-day Operations. Works with design teams and advises team leaders.

Projects typically involve on both software and hardware components. Evaluates existing systems to understand capabilities and recommend solutions. Works with non-technical business owners to understand needs and develops a technical solution. Participates in the layout design and installation of new systems or modification of existing systems. Develops and manages systems integration projects. Identifies and resolves existing system deficiencies.

MAJOR DUTIES AND RESPONSIBILITIES 
  • Plans, designs and deploys large scale complex systems, including enterprise infrastructure, information systems, and internet technologies.
  • Responsible for engineering activities that maintain and enhance the company's services directories related to identity, provisioning, activation, DNS and authentication.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Designs, implements, monitors, enhances, and troubleshoots DNS activities within recursive DNS, infrastructure DNS, authoritative DNS, and encrypted DNS and their associated applications and operating systems. 
  • Analyzes and revises existing system logic difficulties and documentation as necessary.
  • Mentors and guides the work of technical staff.
  • Responsible for engineering activities that maintain and enhance the company's services directories related to identity, provisioning, activation, DNS and authentication.
  • Experience with build automation SCM, CI, DevOps tools (GitLab, Jenkins, Jira, Ansible/Chef). 
  • Experience with programming languages, such as Python, JAVA, Golang, Groovy and JavaScript.
  • Experience with scripting languages (Perl, Shell)
  • Experience with building Rest APIs and Services
  • Utilize staging/lab environment to validate test plans and configurations before service deployment. Develop test cases and use cases in efforts to meet business needs and enhance the customer experience as well as provide a high-level of engineering technical documents and support to operational personnel.
  • Knowledge and ability to code and implement common scripting languages and practices.
  • Knowledge of operations tools for monitoring, deployment, configuration management and automation.
  • Direct support in maintenance window for new/critical deployments to ensure process and procedures are properly written and deliver the expected results.
  • Develop automation scripts for platform testing, synthetic transactions, and deployment support.
  • Drive continual service improvements within the service delivery platforms to improve operational effectiveness across Network Operations and company performance measures while ensuring alignment of business strategies with technical solutions.
  • Drive a culture of operational excellence by ensuring all systems and solutions are deeply instrumented and monitored to increase operational efficiency and availability of all systems, applications and platforms.
  • Knowledge in operating systems, data storage technologies, databases, network devices, network appliances, network design, protocols, and systems architectures
  • Experience developing enterprise level distributed software
  • Demonstrated understanding of DevOps principles to assist in the transformation to apply them in practice
  • Is able to make decisions and solve problems all while working under pressure
  • Capable of analyzing and resolving complex issues, both logical and interpersonal
  • Ability to plan, prioritize and organize multiple projects and tasks effectively

BASIC / MINIMUM QUALIFICATIONS
  • Bachelor’s degree in Engineering, Information Systems, or related field and / or equivalent work experience
  • Minimum Six (6) years of experience in Application Development
  • Minimum three (3) years of Network Engineering experience, System Administration and Database support.
  • Minimum of two (2) years of Systems / Server Administration of CentOS/Linux UNIX.
  • Minimum of two (2) years of Software Development experience, preferably in a DevOps model.

ADDITIONAL JOB QUALIFICATIONS
  • Drive continual service improvements within the service delivery platforms to improve operational effectiveness across Network Operations and company performance measures while ensuring alignment of business strategies with technical solutions
  • Python, web services/REST APIs, LDAP development experience
  • Chef, Ansible, Jenkins, Gitlab, Terraform or other
  • Extensive knowledge and experience in the creation of original tools using one or more of the following scripting languages: bash, perl, python, ruby or go; python preferred.
  • Solid communication skills with the ability to communicate effectively to other engineers, as well as senior leadership.
  • Infrastructure knowledge (bare metal, private cloud, cloud native, AWS, Kubernetes, Docker, advanced networking )
  • Skilled at troubleshooting network issues using packet capture tools including NetScout and Wireshark.
  • Preparing systems integration and test certification documentation and reporting, generating test reports, methods of procedure and bug reports.
  • Ability to operate independently with occasional oversite.
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, concise, technically accurate language in describing events and challenges.
  • Assembles concise, understandable analysis and clearly identifies facts and opinion
  • Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop) and System monitoring applications (Nagios, Netscout, Splunk, etc).
  • Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
  • Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
  • Strong ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
  • Strong ability to follow and implement established change and control policies and procedures
  • Broad knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process

PREFERRED QUALIFICATIONS
  • Experience with automation and automation tools to eliminate manual processes.
  • Experience with DevOPs processes and tools. Agile SDLC.
  • Experience with GitLab, Chef, Kubernetes, Golang, javascript, Docker, etc.
  • OS experience with RHEL and CENTOS
  • Python, SQL, Perl, PHP, BASH

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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If yes, please indicate by checking the appropriate box below

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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