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IT Client Services Specialist
Atlanta, Georgia  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on August 15, 2022
Job Id #58048 Posted August 1, 2022

Under minimal supervision, responsible for serving as a senior analyst/technician in IT Client Services (ITCS), providing end-user support for all aspects of hardware and software.
Key responsibilities include providing second level customer support for all user departments.
Providing complex solutions and services, customer focus, a consultative perspective on the best client products for end-user and troubleshooting client technology systems.
Support and Lead end-user initiatives including launching new products and services, self-servicing solutions, and end user training.

Responsibilities:
Maintains all aspects of the end user technology device and software life cycle (prepare, configure, deploy, maintain, and replace).
• Provides maintenance and support for complex client products, including software and hardware.
• Adheres to compliance requirements of enterprise security and software licensing guidelines while performing duties.
• Ensures highest levels of customer satisfaction through ownership and resolution of end user technology requests and issues while maintaining all tickets assigned.
• Communicates with customers at initial contact, working to ensure rapid resolution, follow-up with the customer to confirm satisfaction with the resolution and offering training.
• Supports the implementation of National IT and local projects
• Acts as a Liaison between National IT and Local IT, representing the organization in the Client Technicians Group.
• Meets or exceeds established Service Level Agreements and completes all duties in accordance with enterprise incident management procedures.
• Demonstrates commitment to innovation and continuous development and learning to keep up to date on new technologies, techniques, and methodologies.
• Provides analysis of moderate to complex reports as needed.
• Analyzes and/or maintains department ticketing system
• Creates, Edits, and Utilizes knowledge articles in the System IT Knowledge Management tool.
• Provides maintenance and support for moderate to complex client products, including software and hardware.
• Evaluates various technology solutions and products, e.g., hardware, software, or automation and makes recommendations for testing and implementation.
• Manages small to large projects including planning, scheduling and delivery
• Perform other duties as assigned.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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