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Sr Systems Management Analyst
Horsham, Pennsylvania  |  Remote, Onsite
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Applied on August 15, 2022
Job Id #58018 Posted July 29, 2022

Projects the candidate will be working on:

  • This resource will be responsible for monitoring and working on service change requests (SCR) and incident queues , monitoring environments and service availability, minimizing service impacts by addressing any issues in timely manner, following ITIL standards for incident, problem and change management, working closely with business and development teams.

Team and Team size:

  • Team is mix of SOW workers, contractors and employees supporting COMPAS application. These are java applications running on VMs and some services running in Kubernetes as well. These apps use oracle as backend database.

Job Responsibilities

  • Understand data model and business processes
  • Analyze Data discrepancies due to Batch abruption or entered through hosted application
  • Work with business to understand data discrepancy and build database scripts to get the data corrected as required
  • Monitor the environment health, and drive improvements to enhance availability and performance
  • Utilize strong technical aptitude on a daily basis with experience in SFTP, Batch Execution (TWS), Oracle / SQL Databases, UNIX / Linux Operating systems, Service Based Architecture, Monitoring
  • Identify and remediate failed batch and real-time processing events
  • Manage Critical incident call support (24x7)
  • Drive technical team members to restore services in a expedited manner
  • Take a lead role in technical problem solving
  • Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
  • Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
  • Coordinate root cause analysis efforts for permanent resolution on all incidents
  • Identify opportunities for automation and operational efficiencies
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Customer service orientation is a key to success - on a daily basis, you will collaborate with internal business partners, engineering teams and other technology professionals
  • Create and share technical knowledge documentation
  • Provide release support for code deployments
  • Ability to adapt both written and oral communications to a variety of different audiences
  • Ability to work independently and as part of a team to complete assigned tasks
  • Mentor junior team members - providing training and technical direction as needed.
  • Automate routine tasks using unix scripting and other tools to build in stability and efficiency in day to day tasks

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 5+ years of experience with Oracle database development
  • Proficient with PL/SQL and SQL
  • Proficient with SQL Tuning
  • Proficient with Unix and Shell scripting
  • 4+ years of technical applications support preferably in a hosted services environment
  • 2+ years of experience with UNIX based operating systems
  • Strong troubleshooting and analysis skills
  • ITIL experience including incident, change and problem management
  • Technical leadership, with a track record of driving shortened issue restoration and problem resolution over time
  • Ability to anticipate and drive change
  • Possess strong technical aptitude, and ability to quickly learn/adopt new processes and technologies
  • Strong communication skills

Preferred Qualifications:

  • Knowledge of healthcare, healthcare payer services, related terminology, and process flows
  • Experience with database and application design documentation
  • Understands application design and development best-practices, standards and conventions
  • Experience with cloud technologies
  • Knowledge of automation tools (Jenkins, Chef, Ansible)
  • Knowledge of ServiceNow, or similar tool
  • Knowledge of GitHub or any other source code control systems
  • Experience with Java / J2EE / JSP / JSF development

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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