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Social Media Community Coordinator
St. Paul, Minnesota  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on August 15, 2022
Job Id #57962 Posted July 28, 2022

Job Description:-
  • Helps build Client brand trust and loyalty by engaging with community members on Client social media channels.
  • Manages the daily social community moderation operations of Client Corporate Brand in the US.
  • This includes responding and engaging with community members via public comment and private message across Facebook, Instagram, LinkedIn, Twitter and YouTube.
  • Additional responsibilities include monitoring and reporting on social community moderation trends, including identifying and escalating key conversation themes and patterns that pose opportunity or threat to the brand.
  • Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practice sharing within work group.
  • Has ability to prioritize and execute tasks, with working knowledge of social community management/moderation.
Position Duties:
  • Social Community Management/Moderation
  • Social Moderation Reporting
Basic Qualifications:
  • Bachelors Degree
  • 1 year professional social media experience, with some emphasis on social community management/moderation
  • 1 year professional customer service, communication/PR, or brand marketing experience
Preferred Qualifications:
  • Experience managing/moderating brand social communities across Facebook, Instagram, LinkedIn, Twitter and YouTube
  • Experience working in a customer-facing communications role
  • Experience with crisis communications management
  • Experience using social media management software, such as Khoros, Sprinklr, Hootsuite, etc.
  • Experience with brand tone of voice
  • Experience monitoring and reporting on social community moderation trends
  • Experience working in a global, corporate environment
Soft Skills:
  • Fast-paced Self-starter
  • Empathetic
  • Excellent verbal & written communications
  • Great attention to detail
  • Ability to prioritize effectively
  • Great team player
Core Hours:
  • 40 hours/week
  • Core business hours are 8:30am-4:30pm. Non-employee can structure their 8-hour workday around our core business hours.
  • With Client Work Your Way policy, we offer three broad options (see below) that represent how you can work, based on your work and preferences.
  • Options may vary depending on local laws, regulations, work agreements or other local conditions.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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