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Network Engineer
Denver, CO  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on August 15, 2022
Job Id #57955 Posted July 28, 2022


Network Engineer

  • Experience as NOC Tech preferably in telco environment
  • DWDM is a must have!
  • Vaccine required
  • Must be able to work one of the following shifts: Sun-Wed or Wed -Sat. 7am-5:30 pm or 3:00 pm-1:30 am

Top 3 skills:

  • Must have solid DWDM experience at least 3yrs, troubleshooting telecon, experience in NOC.
  • Fast pace environment.
  • Candidate should have 5-10yrs,
  • When we report to the office, the location will be in downtown Denver.

The Role:

  • Responsible for the day to day break/fix activity of monitoring, troubleshooting and correcting problems on a customer owned DWDM Network.
  • The Optical Operations tech will complete the prompt detection, resolution, escalation and reporting of service impacting events and incidents.
  • The position is an escalation interface between Lumen and the customers it serves, and it requires professionalism and excellent customer service skills.
  • Shift patterns for this role are required to cover the network monitoring 7 days a week.

The Main Responsibilities:

  • Ensuring network reliability, availability, compliance with customer Service Level Agreements (SLAs), scheduling, preparing and actioning network maintenance requirements.
  • Coordinates, monitors, and tracks customers global optical network including incident management, repair and maintenance, opening and closing incidents, preventive maintenance, and resolution of customer issues.
  • Works closely with customers Network Development, Engineering, Operations, Product Development, and Account Team personnel to ensure network reliability, customer satisfaction and support other functional teams to
  • Drive innovative solutions to ensure operational excellence, best in class customer service, and continual process improvement is continually realized.
  • Drive proactive Problem Management and Continual Service Improvement.

What We Look For in a Candidate:

  • Experience with carrier grade optical networks operations and equipment.
  • Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management.
  • Ability to handle situations involving conflict while promoting a positive company image.
  • Ability to perform under emergency conditions and handle multiple tasks simultaneously with frequent interruptions.
  • Strong analytical or organizational skills.
  • Ability to work weekends.
  • Skilled in the use of operating personal computers utilizing Microsoft Word, Excel, Access, and Outlook programs.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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