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Business Analyst
Temecula, California  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on August 14, 2022
Job Id #57954 Posted July 28, 2022


Job Description:

  • Reviews, analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • May require a Bachelor's degree in a related area and 1-3 years of experience in the field or in a related area.
  • knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and per-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • The BSA will be a member of the System Process and Strategy (SPS) team supporting the Temecula Customer Service organization.
  • This position will provide high quality support and analysis/trending for various applications, commercial processes, and coordinate with IT for hardware.
  • The BSA will develop relationships with the various IT and business teams to achieve timely and efficient support for the Customer Service team.
  • Success is defined by the level of internal and external customer satisfaction.

What You Will Do:

  • Work directly with functional area teams to evaluate, resolve, and trend issues that impact Customer Service operations and/or project objectives:
  • determine when to escalate issues to appropriate levels of management.
  • Maintain accurate process and troubleshooting documentation.
  • Interact with cross-functional teams and follow-up with team members to ensure timely completion of tasks to support the Customer Service system.
  • Coordinate with Customer Service and IT teams to ensure necessary hardware and access for CS resources.
  • Support of SPS projects as required.
  • Other as assigned
     
Education And Experience, You’ll Bring:
  • Bachelor’s Degree in a related field, or an equivalent combination of education and work experience preferred.
  • Experience, preferably in a Commercial/Customer Service environment.
  • Competency working as a team, problem identification/solving and documentation.
  • Strong written and presentation skills; ability to communicate effectively and timely with all levels of the organization and management.
  • Aptitude to learn and or troubleshoot Customer Service applications and processes.
  • Personal integrity and courage to escalate issues and to advocate for responsible solutions to management.
  • Adaptability and flexibility including the ability to manage deadline pressure, urgent resolution requests, ambiguity, and change

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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