The Corporate IT team supports the company’s operations by delivering a variety of custom built and third-party web applications to internal users and client's customers. As an Application Administrator, you’ll work with internal users across the company to help implement and support business solutions in our growing suite of applications including Atlassian Jira and Confluence.
Develop and implement configuration changes and system enhancements based on business requirements while following established development standards and best practices (e.g. creating/updating projects/spaces, custom fields, reports, workflows, rules/triggers, email notifications, reports & dashboards).
Handle application support requests by managing a queue, escalating to developers and other internal subject matter experts as necessary.
Manage user accounts, roles/profiles and permissions for supported applications in compliance with company security policies.
Work with end users to develop and provide best practices, training, and tips to increase adoption and usage.
Develop FAQs and other documentation as needed; keeping it current to reflect application upgrades and configuration changes.
Actively stay up to date on new application releases, functionality, add-ons, best practices, and make recommendations as to how they can be best utilized.
Coordinate application upgrades and any testing, training, documentation or notifications required
Access client's product customer data and customer infrastructure as applicable while adhering to the practices and procedures outlined in the master security guidelines.
Other related duties as assigned.
Bachelor's degree in a related field or equivalent technical degree.
1-2 years administering and configuring Atlassian Jira Software with a solid understanding of how the application can be used to meet business needs.
Experience working with both business and software development teams.
Understanding of project management methodologies, SDLC and Agile concepts.
Experience with programming languages and development tools.
Active Atlassian certifications related to Jira Software are a plus.
Experience with or knowledge of Atlassian Confluence, Atlassian Crowd, and common marketplace apps.
Understanding of relational database concepts and an ability to run SQL queries.
Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
Establish and maintain positive and productive work relationships with all staff, customers and business partners
Collaborative, motivated, and self-directed with a strong preference to work in a team environment yet able to work independently as needed.
Well organized and goal oriented with the ability to handle multiple assignments simultaneously.
Seeks to understand the "why" behind each request.
Demonstrates excellent communication skills including the ability to effectively communicate with business and technical teams.
Understands when and how to escalate issues or ask questions.
Analytical and detail oriented with good problem analysis and resolution skills.
Adheres to best practices as defined by the company and by generally understood industry standards.