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Network Ops Tech
Chesterfield, MO  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on August 15, 2022
Job Id #57668 Posted July 14, 2022

Network Ops Tech

Requirements:
  • Network LAN and WAN Protocols (RIP, OSPF, BGP, IS-IS, EIGRP, MPLS, PIM, IGMP)
  • Telecommunications Technologies (T1, DS3, IMA, MetroE, BERT, loop testing)
  • Cisco and Juniper routers and switches
  • Familiarization with SAS-70 and ITIL guidelines and practices
Position Objectives:
• Deliver superior customer service through professional, comprehensive, and timely communication for all Implementation, Migration Activities on the Global Financial Network as well as Incident, Request and Change Management for Operational products.
• Configure and deploy network devices, test circuits and activated new network products.
• Update documentation repository, project tracking and inventory CMDB.
• Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
• Provide methodical and successful execution of customer change requests
• Maintain network stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance
• Ensure all internal systems and customer environments are operational through the use of Network/System Monitoring
• Execute pre-approve change activities in a multi-tenant environment
• Provide technical leadership for Operations Technician II
• Assist management with case review

Essential Duties
• Identify resolve and escalate issues according to procedural documentation and training
• Incident management of low latency multicast and unicast connectivity over the Lumen COIN and Financial Connect Networks .
• Provide and obtain timely updates to/from relevant parties (internal and external)
• Manage incidents to resolution in a timely manner
• Monitor customer and infrastructure environments to quickly identify and resolve incidents
• Management of telecommunications vendors, including but not limited to:
o Ensuring that vendors are actively troubleshooting incidents that occur within their network (including the local exchange network)
o Confirm that vendors are adhering to service-level agreements (SLAs)
o Escalate issues with carrier escalation points
o Work with carrier management as needed for resolution
• Configure and deploy network equipment for new Managed Services
• Test circuits, work with Remote Hands providers, and Telecommunications Vendors
• Provide an escalation point for Operations Technician II
• Provide backup assistance to Financial Desk Sr. Engineers
• Assist with knowledge articles and team training
• Other duties as assigned

Critical Skills We Look For in a Candidate
• Previous enterprise, IT or service provider experience
• Ability to quickly adapt to advancing technologies and procedural changes
• Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
• Previous CPE Configuration on both Juniper and Cisco devices
• Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
• Ability to work well in team environment
• Excellent verbal, written and analytical skills

Desired skills
• Hands on experience with one or more of the following:
o Network and Systems technologies
Network LAN and WAN Protocols (RIP, OSPF, BGP, IS-IS, EIGRP, MPLS, PIM, IGMP)
Telecommunications Technologies (T1, DS3, IMA, MetroE, BERT, loop testing)
Corvil Network Latency Systems
HP Openview (NavisCore) Network Management Systems
IBM NetCool System Monitoring Suite
o Network and Systems hardware platforms
Cisco routers and switches
Juniper routers and switches
Corvil Sequence Gap Analyzers
• Ability to analyze packet captures (.PCAP files)
• Familiarization with Global Financial Exchanges
• Familiarization with SAS-70 and ITIL guidelines and practices
• Technical certifications in areas of expertise (Cisco, Juniper)

Education or Equivalent Experience
• Associates degree or equivalent education in related fields
• Certificates of training in associated fields/equipment
• Minimum 6-8 years related experience in specific technology or equivalent.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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