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Sr IO Engineer
Minnetonka, Minnesota  |  Remote, Onsite
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Applied on August 14, 2022
Job Id #57606 Posted July 12, 2022


Description:

  • This is a Senior I O engineer position focused on CXone migrations and support
  • We are building a team to take over all NICE CXone migrations from other systems to a centralized IT managed version.
  • This position will build eventually from a contact to FTE role as we gather enough users. NICE CXone is a cloud contact center platform that includes many adjuncts so looking for a well-rounded person to work with.

Ideal Background:

  • Ideal candidates have experience building NICE cloud contact center experience and can work on all the applications within the CXone portfolio.
  • Will need to be able to work with vendor engineering to deploy the product.
  • Need a self-starters who are good with people as this is a net new team and will need to be able to create new processes and work in a collaborative agile sticky team environment.

Experience:

  • CXone direct experience
  • Excellent communication skills
  • Agile experience

Top Requirements:

  • CXone experience – min 1 year
  • Cloud contact center experience – min 2 years
  • Ability to adapt and work with others

Team and Team size:

  • This is a massively growing team. Currently has 1 Product manager, 1 Scrummaster, 1 Program Manager, and 3 engineers (plus vendors).
  • Will be adding engineering and project management as well as some other business analysts.

Top Responsibilities:

  • These engineers will be working with our business units to move users and business processes into the NICE CXone systems and onboarding new contact centers into the platform.
  • All CXone functions (chat, ivr, routing, voice, recording, WFM, etc) will need to be supported. They will be working with our vendor partner engineers in an agile sticky team..

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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