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Field Support Technician
Honolulu, HI  |  Hybrid, Onsite
Contract to Hire Position
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Applied on August 15, 2022
Job Id #57251 Posted June 24, 2022

Position Summary:
  •  Good soft skills/customer service skills, clear communication, positive attitude, patience, taking responsible and others.
  •  Able to conduct training on company provided programs and application
  •  Candidate needs to have at least 2 year experience with Windows,
  •  MAC experience will be a plus since many of the agents are using Apple products such as MACBook, iPad and iPhone.
  •  Ability to shift focus on priority projects in the field and have the calmness to still maintain service levels with customers.
  •  Must live in the Peninsula area in Northern California, such as Los Altos, Saratoga, San Mateo, San Jose area.
  • Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
  • Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
  • Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary.
  • Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Years Exp: 2 - 5. Experience: Relies on some experience to plan and accomplish tasks.. Reports to: IT Manager.
Additional Details:
  • Mileage can be expensed when a contractor and a perm employee (your own vehicle).
  • Looking for a tech with 3-5 years of experience.
  • Have strong soft skills, good personal skills, know how to set up a network printer remotely and set up VPN. Have experience with ServiceNow, Office365 applications, set up wirings, knowledge of Windows and Apple. Remote technologies: TeamViewer, MS Teams, Office365, Mobile Connect, mobile phones troubleshooting adding and removing Office365 accounts on mobile phones.
  • Focus on strong customer service skills. First impressions are big. Be on time. Have a great presentation to show professionalism. No minimum education required.
  • Size of team: 12 - the team has weekly update calls to review updates to the projects. There are 2 supervisors. Some team members have been with the company for 16-22 years and the request is open because a tech moved to a different state.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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