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Change Coordinator
Minneapolis, Minnesota  |  Remote, Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on December 4, 2022
Job Id #56998-minneapolis Posted June 16, 2022

Key Responsibilities
• Implement changes accurately and timely in close coordination with cross-functional peers that include Project Managers, Developers, Testers, Release Managers, and other technical support staff.
• Manage Jira ticket assignments, communicate changes to appropriate teams and ensure key individuals are included in process and communications.
• Create, review, and track change tickets in Service Now.
• Manage relationships with cross functional teams.
• Assist Change Team in the transition to SAFE Agile methodologies, including CI/CD practices, scripting, and close collaboration with agile scrum teams.
• Learn how ACH and Check applications operate and develop into a subject matter expert.
• Engage and adapt to the new Financial Services structure through collaboration with colleagues from other payments offices.

General Job Requirements
• 3-4+ years of direct relevant technical experience in change control activities.
• Experience with ITIL change control processes required
• Experience with Remedy\Service Now required
• Knowledge and experience with Safe Agile and CI/CD methodologies
• Experience with Jira or similar ticketing tool
• Ability to drive DevOps culture in SAFE agile model, develop/improve CI/CD build pipeline, incorporate automation in deployments, and support multiple agile delivery teams
• Experience with Linux operating systems and command-line interfaces.
• Demonstrated ability to respond to complex problems under tight deadlines.
• Able to present and explain concepts and information to diverse types of audience: executives, managers, subject matter experts, software developers, users, vendor, and other technical staff.
• Perform in-depth troubleshooting in various environments (testing through Production), collaborate with other technical teams (software development, Production Support, Project Management, etc.), and document resolutions.
• Strong communication skills with experience providing technical advice and recommendations that enable others to learn and grow alongside you.
• BS in Computer Science or related information technology.
• Experience deploying and working in AWS cloud experience a plus
• Understand of automation scripting a plus Tool Experience Preferred
• Jenkins
• Jira
• Putty
• Remedy
• Secure CRT
• ServiceNow
• Teams
• Visio
• WinSCP
• XL Deploy
• XL Release

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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