Description:
- Candidate must have experience in Contact center technology especially in Genesys platform and it is Ideal if he is from health care domain
Projects the candidate will be working on:
- OMNI Channel project : ?OMNI Voice routing” function in OMNI Channel project and it is a multi-year initiative that will implement a single, cohesive contact center technology using Genesys Platform across the UnitedHealth Group enterprise.
Top Requirements:
- Genesys Routing
- Genesys Composer
- Genesys Rules
Team and Team size:
- Typical team size 1 Team lead, 5 Developers, 4 QA and 1 Scrum master.
Requirements:
- Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.)
- Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator).
- Database knowledge pertaining to SQL and Cassandra will be considered a plus.
- Having a strong knowledge in SDLC. CICD experience with Jenkins and GitHub.
Must Have:
- 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
- 3+ years of Configuration management tools
- Experience in developing Routing workflows using Composer
- 3+ years of experience in designing, developing and debugging routing solutions using Genesys Orchestration Server, Genesys Rules Engine and URS
- Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
- Ability to architect routing design and development for the customer
- Experience in troubleshooting routing issues in production on call
- Excellent Communication and interpersonal skills
Nice to have:
- Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
- Experience using Cyara for call flow automation testing
- Genesys certification in Routing
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
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