Find Jobs Find Talent
Genesys Routing Developer
Minnetonka, Minnesota  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on July 1, 2022
Job Id #56861 Posted June 10, 2022


Description:

  • Candidate must have experience in Contact center technology especially in Genesys platform and it is Ideal if he is from health care domain

Projects the candidate will be working on:

  • OMNI Channel project : ?OMNI Voice routing” function in OMNI Channel project and it is a multi-year initiative that will implement a single, cohesive contact center technology using Genesys Platform across the UnitedHealth Group enterprise.

Top Requirements:

  • Genesys Routing
  • Genesys Composer
  • Genesys Rules

Team and Team size:

  • Typical team size 1 Team lead, 5 Developers, 4 QA and 1 Scrum master.

Requirements:

  • Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.)
  • Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator).
  • Database knowledge pertaining to SQL and Cassandra will be considered a plus.
  • Having a strong knowledge in SDLC. CICD experience with Jenkins and GitHub.

Must Have:

  • 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
  • 3+ years of Configuration management tools
  • Experience in developing Routing workflows using Composer
  • 3+ years of experience in designing, developing and debugging routing solutions using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for the customer
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills

Nice to have:

  • Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
  • Experience using Cyara for call flow automation testing
  • Genesys certification in Routing

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

What is your gender?

What is your ethnicity?

What is your Veteran / U.S. Military Status?

Do you identify with one or more of the classifications of protected veterans below?

If yes, please indicate by checking the appropriate box below

Do you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Success!

You have saved your first job! To see all your Saved Jobs, click here. Or continue scrolling through jobs and bookmark openings that catch your eye and apply for those jobs later.

Return to Job Search
Close

We’re sorry!

There are currently no open positions in your location or accepting applications from out of the country

Return to Home
Close
X
Cookies help us improve your website experience.
By using our website, you agree to our use of cookies.
Confirm