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Service Desk Technical Support
Minneapolis, Minnesota  |  Hybrid
Contract Position
It appears that you have already applied to this job.
Applied on July 1, 2022
Job Id #56797 Posted June 7, 2022

Job Description:
• Provide walk up support for desktops, laptops, and all related hardware/peripherals.
• Provide Audio/Visual conference room mitigation and support.
• Onsite inventory management, and coordination with central hardware team.
• Interpersonal skills and ability to communicate with customers, associates, and senior management

• Fundamental understanding of Windows 10/Mac operating systems
• Experience with Office 365
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks based on priority of incident
• Proven analytical and problem-solving abilities
• Set-up of Audio and Video equipment for meetings for both onsite and off-site programs
• Oversee day-to-day audio-visual requests and ensure adequate coverage for daily customer needs
• Maintain master inventory list of Microsoft Teams conference systems, conference rooms and other collaboration tools
• Flexible to possible shift changes based on volume
• Must be a self-starter requiring minimal supervision and a can-do attitude

• 0-3 working experience in providing help desk support
• Working knowledge of help desk software, databases, and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Demonstrated passion for Service Excellence and End User engagement
• Demonstrated ability to work independently as well as in a collaborative team environment
• Well-developed interpersonal and communication skills with technical and business partners at all levels

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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