Description:
- Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.)
- Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator).
- Database knowledge pertaining to SQL and Cassandra will be considered a plus.
- Having a strong knowledge in SDLC. CICD experience with Jenkins and GitHub.
Ideal Background:
- Candidate must have experience in Contact center technology especially in Genesys platform and it is Ideal if he is from health care domain, but it is not mandatory..
Top Requirements:
- Genesys Routing
- Genesys Composer
- Genesys Rules
Team and Team size:
- Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers, 2 QA.
Skills/attributes:
- 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
- 3+ years of Configuration management tools
- Experience in developing Routing workflows using Composer
- 3+ years of experience in designing, developing and debugging routing solutions using Genesys Orchestration Server, Genesys Rules Engine and URS
- Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
- Ability to architect routing design and development for the customer
- Experience in troubleshooting routing issues in production on call
- Excellent Communication and interpersonal skills
Nice to have:
- Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
- Experience using Cyara for call flow automation testing
- Genesys certification in Routing
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.
All applicants applying must be legally authorized to work in the country of employment.
Success!
You have saved your first job! To see all your Saved Jobs, click here. Or continue scrolling through jobs and bookmark openings that catch your eye and apply for those jobs later.
We’re sorry!
There are currently no open positions in your location or accepting applications from out of the country
Return to Home