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Sr. IT Field Services Technician
Madison, NJ  |  Onsite
Contract to Hire Position
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Applied on July 2, 2022
Job Id #56409 Posted May 17, 2022

Position Summary:
  • Client's  IT Service Delivery has an opportunity for a talented and driven individual to join our highly successful and growing team.
  • Seeking a Desktop Technician with a minimum of 2 years experience in the IT field..
  • Our primary focus is providing daily support for the corporate staff and sales agents in the field.
  • This requires a mix of technical and soft skills, with an emphasis on providing exceptional service to all customers. .
  • This is an excellent opportunity for growth for new technicians and established technicians alike.
  • You would be welcomed to a highly collaborative team who genuinely desires to see everyone succeed.
  • You will be fully supported by leadership to take on new growth opportunities and stretch to meet your professional goals.
  • You will be assigned to a Technical Lead who will mentor you daily to ensure your success within the organization and will be provided regular 1-1 meetings with your IT Manager.
  • Our Leadership Team is completely accessible and driven to see you succeed. Our team works hard to support each other and our customers, there is no place for competition here, we succeed together or not at all.
  • We primarily support end-user technologies in a local network environment.
  • We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need.
  • This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams,
  • Facilities Teams, and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
Required Skills and Experience
  • Windows Troubleshooting and Support
  • Mac Troubleshooting and Support
  • Basic Network Troubleshooting and Support
  • Microsoft Office 365 Knowledge
  • Basic hardware troubleshooting
  • Ability to perform Root Cause Analysis
  • High level of Emotional Intelligence
  • Professional Presence - while remaining personable
  • Experience working with processes and procedures in a large organization preferable
  • Excellent Communication Skills
  • Ability to manage multiple competing priorities and prioritize effectively
  • Good time and task management skills
  • Flexible and Organized
  • Growth mindset
  • Able to lift 50 lbs. unaided

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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