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Avaya Communications Support Engineer
Bloomington, Minnesota  |  Hybrid
Direct Hire Position
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Applied on May 21, 2022
Job Id #56170 Posted May 12, 2022

  • Provides support on the selection, implementation, installation, and maintenance of all communications related systems.
  • Troubleshoots communication system issues.
  • Coordinates with vendors and organizational staff for changes to systems and services.
  • Supports telephony analysts when troubleshooting problems.
  • Maintains inventory, by location, of all telecommunications network (local/long distance) services.
  • Tests and updates disaster recovery plans; ensuring adequate availability and capacity for enterprise communications.
  • 5+ years of experience in Avaya software and hardware telephony design and support, and carrier management specifically for the following systems and services:
    • Avaya Communications Manager 8.0 or above
    • Session Manager/ SIP integrations to 3rd party applications
    • System Manager
    • Call Management System
    • SIP trunking
    • Voice Gateways configuration and deployment
  • Valid Driver's License and vehicle to drive as needed to support all sites

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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