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Manager - Comm Systems Development
Dallas, TX  |  Hybrid
Direct Hire Position
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Applied on May 18, 2022
Job Id #56103-dallas Posted May 3, 2022

Job Description:

The Manager Commission Systems Development is responsible for leading a team of system consultants in supporting the design and configuration of our internal commission systems. This role will partner with internal business and functional stakeholders to understand objectives and requirements in order to create and provide effective system solutions in a timely fashion. Experience in business needs analysis, system configuration and design, system documentation, data integration and testing are critical. Hands-on configuration experience and knowledge of CallidusCloud.


MAJOR DUTIES AND RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Directly manage and actively contribute to a team of Specialists and Consultants who are responsible for Developing business and functional requirement specifications for application development, modifications and/or configurations.
  • Identify and execute on system enhancements.
  • Serve as subject matter expert and ensure effective management of systems, processes and programs through the understanding of business unit specific needs and analysis/assessment of system capabilities.
  • Work with cross-functional teams in a matrix department environment.
  • Act as a central point of contact for Commission System issues in their respective alignment.
  • Indirectly manage vendor assistance to ensure project deliverables are consistently met.
  • Hire, train and manage performance and development of direct reports to ensure that a high professional standard is achieved and business continuity is maintained.
  • Responsible for resolving day to day issues and ad hoc requests from specified channel alignments, as well as larger enhancements and defect resolution.
  • Manage Completing system configuration changes.
  • Responsible for developing, documenting and performing system tests.
  • Perform other duties as requested.

REQUIRED QUALIFICATIONS
  • Required Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to take initiative and work in a highly dynamic environment
  • Ability to handle multiple projects under tight timelines
  • Ability to apply a broad, integrated perspective when planning, problem-solving and assessing cross-functional impacts. This includes identifying critical steps, activities, and upstream/downstream impacts
  • Proven experience developing, verifying and writing business & functional requirements, applying configuration changes, conducting workflow analyses, and documenting test plans
  • Experience testing deliverables and certifying integrity of automated solutions and programs
  • Demonstrated interpersonal, written and public speaking skills with ability to communicate complex information to all levels of the organization
  • Ability to make decisions and solve problems while working under pressure
  • Initiative to proactively identify and address needs and improvements
  • Demonstrated understanding of the movement of sets of data, master systems and downstream systems and the way data sets are related to one another

Required Related Work Experience and Number of Years
  • 7+ years of Systems Management Experience
  • 5+ years of Complex Project Management Experience
  • Experience with enterprise level sales commission systems
  • Prior experience in leading technical teams to achieve deliverables consistently and accurately
  • Telecommunications/Cable industry experience
  • 2+ years of Management or leadership experience
  • 2+ years of  hands-on configuration experience and knowledge of CallidusCloud Commissions / SAP Commissions

Required Education
  • Bachelor's degree in Computer Science, MIS, Business, or equivalent combination of education and work experience

Preferred Education
  • Working knowledge of sales commission plans and compensation processes
  • Exposure to major billing and CRM systems (Salesforce, Siebel, ICOMS, and CSG)

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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