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Desktop Tech Support
Albuquerque, New Mexico  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on May 21, 2022
Job Id #56038 Posted April 28, 2022


Projects the candidate will be working on:

  • Candidate must be able to provide onsite IT support to more than 22 clinics throughout Albuquerque, NM. Project includes daily operational support, Tier 2 end user device support and the RE-IP of clinics

Experience:

  • Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability.

Top Requirements:

  • Customer Service, Desktop & Field Support skills & experience, technical troubleshooting

Team and Team size:

  • Manager, Supervisor and 5 team members.

Top Responsibilities:

  • Must have a valid drivers license, car insurance and dependable vehicle
  • Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
  • Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
  • Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Software tools/skills:

  • Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
  • Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
  • Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Skills/attributes:

  • End-user software and hardware support in a mid-to-large size enterprise.
  • Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
  • 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
  • Experience with Android and Apple IOS support
  • Must be able to lift up to 70 pounds
  • You will be asked to perform this role in an office setting or other company location

Nice to have:

  • 2 years experience in troubleshooting laptop and desktop issues in Enterprise Environment
  • 2 years experience Microsoft Software Office Suite
  • Knowledge of Active Directory, Citrix, Microsoft SCCM

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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