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Sr. Service Designer, Digital Products
New Albany, Ohio  |  Remote
Direct Hire Position
It appears that you have already applied to this job.
Applied on May 23, 2022
Job Id #55204 Posted March 29, 2022

Job Requirements:
• Champion visual frameworks, like journey maps, service blueprints, ecosystem maps that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making.
• Look beyond point solutions and apply design-led thinking to deliver new multi-channel design ecosystems and create the future of retail
• Establishing research methods and strategies within a cross functional experience team.
• Independently conduct research, through independent data research and/or customer shadowing and interviewing, to identify customer/business problems which require innovative solutions.
• Build customer and employee empathy and emotionally connect to the lives of the people we serve with those who serve.
• Plan and conduct research with existing/potential customers and existing/potential service providers (service front-end and back-end).
• Lead cross-functional teams in design workshops using human-centered and design thinking methodologies.
• Design presentations and prototypes to communicate new ideas
• Support efforts to ensure the end-to-end experience meets or exceeds the needs and objectives of customers and meets our core business objectives in a measurable way.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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