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Sr Software Engineer
Minneapolis, Minnesota  |  Remote, Onsite
Contract to Hire Position
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Applied on May 20, 2022
Job Id #54984 Posted March 17, 2022


Projects the candidate will be working on:

  • Building and enhancing new Genesys routing features for Digital and Voice using Genesys Composer. The team is an internal engineering teams that supports other development teams.

Ideal Background:

  • We want to be as specific as possible with our firms so they can find the type of candidate you’re looking for. Ideally the candidate has a strong Genesys and Contact Center Development Background. Industry does not have any relevancy.

Top Requirements:

  • Genesys Composer, Javscript, Proficient in Genesys call routing.

Team and Team size:

  • 1 SM, 6 Dev.

Primary Responsibilities:

  • Develop new and / or enhance existing application or system code as assigned or provided in technical specifications
  • Perform day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing, or editing software and code, performing testing activities, and updating documentation
  • Coordinate activities with and provide assistance to other technical and functional areas as required
  • Work may include sensitive healthcare information, data, trends, or claims
  • Develop and maintain routing applications for Voice and Multi-Channel using Genesys products including Composer, Orchestration Server, Rules Engine, and Universal Routing Server
  • Review existing Genesys Routing applications developed in Composer and update workflows to meet new requirements
  • Make quality contributions to a shared codebase with an emphasis on writing readable and reusable code.
  • Troubleshoot Production issues using Splunk and develop bugfixes where needed.
  • Work with others within and outside your team to share your technical expertise and expand your knowledge
  • Perform other administrative activities in support of contact center applications development and support

Required Qualifications:

  • 5+ years of routing development experience in contact center solutions (Voice, IVR and Multi-channel)
  • 2+ years of experience developing ECMAScript or Javascript or Node
  • Restful Web services
  • Experience with Git
  • Experience in developing routing workflows using Composer
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Experience in troubleshooting routing issues in production on call
  • Knowledgeable with Testing Process and Methodologies
  • Strong knowledge and experience on SDLC and Break Fix process
  • Working knowledge of Genesys framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Clear understanding of reporting (GIM / ICON) schema and impacts to reporting with respect to routing changes

Preferred Qualifications:

  • Excellent communication and interpersonal skills
  • Experience on build automation tools such as Jenkins to support CI / CD approach
  • Experience using Cyara for call flow automation testing
  • Experience using Splunk for log file analysis
  • Familiarity with Agile methodology and/or Rally
  • Genesys certification in routing

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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