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Tech Support Analyst
Ontario, California  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on August 8, 2022
Job Id #54469 Posted February 25, 2022

Position Summary:

  • Serve as the on-site escalation point of contact for Tier-1 seeking technical assistance over the phone, email, or other form of communication.
  • Support call center. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Provide effective communication to the customers.
  • Direct unresolved issues to the next level of support. Log and record issues and resolutions.
  • Follow-up and update customers with status and information.
  • Install workstations, printers, phone and fax machines computers and appropriate software applications and ensure that all are in good working condition.
  • Provide technical expertise/training to end-users as needed to resolve equipment or software issues.
  • Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required.
  • Prioritize and manage heavy workload in a dynamic and diverse environment.
  • Work with minimal direction, but remain focused on critical and priority items.
  • Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
  • Coordinate new Tier-1 access needs and security changes.
  • This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information.
  • Direct the activities of outside contract resources to support hardware installations and/or repair as necessary.
  • Assure necessary security of all IT assets.
  • This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
  • Complete and maintain an inventory process to track new and old equipment and software.
  • Ensure that all assets are properly tracked and documented for management audit and legal purposes.
  • Improves and implements procedures as needed and/or assigned.
  • Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
  • Supports the vision and values of  and abides by all policies and procedures.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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