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Sr. Software Engineer
Plano, Texas  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on May 23, 2022
Job Id #54222 Posted February 17, 2022

  • Drive RCA and resolution of Sev 1 4 Production defects/issues, in close coordination with GTOC, Digital Product Delivery (PO/PM, Dev, QA), Tier 1/Tier 2 Engineers, Infrastructure, Network, Chief Security Office, and 3rd Party vendors
  • Representing SPT Application defect triage and status with external organizations including Iconic Launch Command Center for Major Launch Events
  • Driving Root Cause Analysis (RCA) for production incidents & RCA governance
  • Establishing Production Quality/Reliability Service Level Objectives (SLOs) for product teams, as well as ongoing tracking, reporting & follow ups to ensure Product teams are meeting Quality SLOs. Qualifications Bachelor's in Computer Science or related field
  • 4+ years of experience with development and operations of customer facing systems
  • 4+ years of experience building web applications using HTML5/CSS3/Javascript
  • 4+ years of experience in Problem Management, with good understanding of incident management & Root Cause Analysis methodology
  • 2+ years of experience working with front end frameworks such as React, Angular
  • 2+ years of experience with server side rendering technologies and architectures
  • 2+ years Site Reliability Engineering (SRE) or equivalent experience
  • Development & Scripting knowledge in EFK/ELK/Splunk, Quantum Metric (QM)/Dynatrace/CatchPoint
  • Excellent written and verbal English communication skills to work in a Global team
  • Proven ability to drive issues/defects to resolution in a challenging environment
  • Experience providing data/information to business leaders

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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