JOB SUMMARY
Serves as a liaison between the Business and IT to provide solution to their business needs; Understands customers objectives, processes, and products as well as the business systems capabilities; Supports Customers with cost/benefit analysis, risk assessment, scope definition; Supports users in building business case; Performs impact analysis; Supports application testing, implementation and training activities; Leads individual or sub project tasks affecting single or multiple business and IT departments; Oversees business requirement gathering and analysis; Supports work request prioritization.

SKILLS/EXPERIENCE REQUIREMENTS:

• 4+ years Financial, Product, Sales, Service or systems experience
• Develops business requirements through analysis on business activities, industry trends and sponsor requests.
• Works with business sponsor to define project scope
• Performs impact analysis of business process changes/enhancements across the organization
• Assists with cost/benefit analysis
• Supports users in building Business Case and development of a high level plan
• Acts as liaison between Business Sponsors and IT staff
• Supports application testing, implementation, and training activities
• Performs quality review checks on project deliverables
• Understands customers objectives, processes, and products in order to make educated recommendations.

EDUCATION REQUIREMENTS

• High school diploma or equivalent required. Bachelor’s degree preferred.
• Completion of or actively pursuing a process improvement certification (Six Sigma or Z-Lean Yellow Belt or higher).