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Customer Success Manager
Denver, Colorado  |  Remote, Hybrid
Direct Hire Position
It appears that you have already applied to this job.
Applied on January 22, 2022
Job Id #53226 Posted January 14, 2022


Remote in the US - MST preferred. PST or CST will also be considered.

As a Customer Success Manager, you will work closely with our top customers to retain and expand their business with our company.  Your objectives will be to provide insight to their current account usage, application performance, and educate them on what features/functionality we can provide to their business processes.  You will form strong business relationships with your assigned accounts and ensure they are receiving top-notch customer experience.

Job Responsibilities:

  • Prioritize and deliver on the highest value items for our customers
  • Stay up to date with product offerings and convey best practices
  • Visit customers (when safe) to build relationships and drive value as a trusted advisor
  • Provide account health checks to customers on a rolling basis with the goal of driving adoption, identifying expansion, and discovering additional opportunities
  • Define short, mid, and long term goals with your clients and create joint success plans to realize objectives
  • Follow the appropriate escalation process to create and execute plans for at-risk accounts
  • Continuously self-educating on your clients' business and goals

Requirements:

  • 2 + years of Previous experience with account, client, or customer success management
  • Experience presenting to clients via video conferencing
  • Excellent written communications: clarity, brevity, grammar
  • Excellent verbal communications: articulateness, patience, listening skills
  • Strong Project Management Skills (not software, but assisting with onboarding new clients and ensuring all things get accomplished timely)
  • Technology enthusiasm/passion/aptitude
  • Sound Excel and PowerPoint Skills
    • Formulas, charts, reports
  • Ability to form business relationships - People skills
  • Basic understanding of relational database principles
  • Bachelor's Degree preferred, but not required

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $65,000-$100,000(salary ranges in other locations could differ). This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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